Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Unable to wake up my Y after 2021.12.25.6 update

RickB1954

New Member
Sep 14, 2020
2
0
CA
Recently through the cell phone app, I initiated the install of the 2021.12.25.6 update. My Y is garaged in CA for the summer, we are on the East Coast. I rely on the mobile app to install updates, monitor charging and monitor the car/garage temperature while away. After initiating the update from the app, I am no longer able to "wake up" my Y. The bottom of the screen just continually states "waking up" . There is no issue with wifi as other apps (house security, cameras, etc) are all working fine. Any suggestions would be appreciated. I'm suffering separation anxiety.
 

Tezzie

Member
Aug 16, 2018
159
45
Southern California
My 2018 MS won't wake up either, and I have no wifi issues, either (it did the update just fine).

I also haven't been able to make calls using voice: "Call _____," but I CAN make calls when I ask Siri to do so.

I'm requesting a a Mobile unit appointment.
 
Upvote 0

101dals

Member
Jul 26, 2019
32
21
Brooklyn
could not wake mine after the update this morning. I was having problems waking up the car all week even when right next to it. I went to the garage and the car woke up and seems to be ok now. Doesn't help in your California situation, but maybe someone could wake it manually for you?
 
Upvote 0

Raiders

Member
Mar 14, 2020
171
138
Guam
I've been having the same issue off and on for the last few weeks. The only thing that seems to work for me is to hit the door unlock/lock button on the main screen on my phone. My car seems to respond and wake up whenever I do this. Not sure if you've tried that.....
 
  • Like
Reactions: 101dals
Upvote 0

101dals

Member
Jul 26, 2019
32
21
Brooklyn
I've been having the same issue off and on for the last few weeks. The only thing that seems to work for me is to hit the door unlock/lock button on the main screen on my phone. My car seems to respond and wake up whenever I do this. Not sure if you've tried that.....
I forgot, that did work for me too.
 
Upvote 0

Sideman7

Member
Nov 19, 2020
27
17
Las Vegas, NV
I actually have a service appointment open for the same issue (been having issues for the last week is so) and have been messaging back and forth with a tech over the last few days. They had me change my password, wanted me to stop using the watch app as well. I made it through the day yesterday without an issue waking from sleep, but it sure seems slower than usual. Maybe it’s a server side issue?
 
  • Like
Reactions: 101dals
Upvote 0

Sideman7

Member
Nov 19, 2020
27
17
Las Vegas, NV
I’m on 2021.4.18.2 BTW. For me this started after the 14.7 iOS update. The Tesla app was updated shortly before that as well. I’m not sure either of those are related, but those were the only recent changes for me.
 
Upvote 0

linux-works

Active Member
Dec 23, 2019
2,165
3,740
mtn view, ca
just curious - is there a reason you do remote installs when you dont have local access to the device?

seems awefully trusting.

like having a server do an upgrade but not having a KVM and controllable power strip for real remote access.

keeping it on charge is good. I dont suggest doing remote updates. sometimes things need local 'kicking' and if you cant do that, you really should not upgrade.
 
Upvote 0

X-Chris

Member
Nov 21, 2020
64
32
VA
Seems to be the tesla app. The car does wake up, but the app keeps the “waking up” message on the bottom and does not update the battery status.

If you go to “settings” and back (the cog icon), the waking up message will clear and the display will update with battery info
 
  • Informative
Reactions: Thp3
Upvote 0

N1L CO2

Member
Jul 10, 2020
449
284
OC, CA
Same behavior on 2021.4.18.11. Started happening after the latest iOS update it seems. The Watch app is also failing to execute commands more often now and just gets hung up a lot. Not to mention all kinds of disconnecting issue with my AirPods. Geez APPLE!!!.. these updates are supposed to make things better. Not fix something that ain't broken! :oops:
 
Upvote 0

DayTrippin

Member
Apr 30, 2021
710
674
Jax
I’m on 2021.4.18.2. I am having the same issue. Doesn't matter what I use to wake it up, Tesla app, Watch app, Stats app, none work most of the time. It has been happening for some time. I don't think it is an Apple issue.

I used the BT unlock to get it to wake up when it first started happening. If I do have a scheduled departure, it wakes up fine for that.
 
Upvote 0

N1L CO2

Member
Jul 10, 2020
449
284
OC, CA
I’m on 2021.4.18.2. I am having the same issue. Doesn't matter what I use to wake it up, Tesla app, Watch app, Stats app, none work most of the time. It has been happening for some time. I don't think it is an Apple issue.

I used the BT unlock to get it to wake up when it first started happening. If I do have a scheduled departure, it wakes up fine for that.
Hmmm... Interesting... Weird coincidence? Perhaps it is something on the server side at Tesla then. When it works, it's great but a PITA when it does not because we become so codependent on these features o_O
 
Upvote 0

Thp3

Member
Aug 21, 2017
516
483
Michigan
Seems to be the tesla app. The car does wake up, but the app keeps the “waking up” message on the bottom and does not update the battery status.

If you go to “settings” and back (the cog icon), the waking up message will clear and the display will update with battery info

yep, the “Setting” and back instantly worked… on my iPad, Tesla app 3.10.14,iPad IOS 14.6.

It used to get stuck on my iPhone and on mainly the Model Y, but some of the time on the Model 3…
 
Upvote 0

DayTrippin

Member
Apr 30, 2021
710
674
Jax
Hmmm... Interesting... Weird coincidence? Perhaps it is something on the server side at Tesla then. When it works, it's great but a PITA when it does not because we become so codependent on these features o_O
Clearly first world problems at play. It is really inconvenient though when I want go cool the car off before going anywhere. Car temp was 130F and I was on my way home on my motorcycle and couldn't access it. I wanted it cooled off before I got home while plugged in as I had to leave immediately. So ended up using the battery to cool it down rather than shore power so to speak.
 
Upvote 0

Fourdoor

Member
May 31, 2016
882
698
North East Arkansas
Same behavior on 2021.4.18.11. Started happening after the latest iOS update it seems. The Watch app is also failing to execute commands more often now and just gets hung up a lot. Not to mention all kinds of disconnecting issue with my AirPods. Geez APPLE!!!.. these updates are supposed to make things better. Not fix something that ain't broken! :oops:
Do you have the iPhone 12? If not, then their update to make your iPhone less functional so you upgrade to the 12 is working just fine :)

Keith
 
Upvote 0

N1L CO2

Member
Jul 10, 2020
449
284
OC, CA
Do you have the iPhone 12? If not, then their update to make your iPhone less functional so you upgrade to the 12 is working just fine :)

Keith
Yep. I have a 12 Pro. Things work sporadically with every software update whether it be from Apple or Tesla. Which is why they're constantly follow-up by hot fixes. :p
 
Upvote 0

Gaige

Member
Dec 11, 2020
46
42
SF Bay Area
Just started seeing this too.

Not sure if it's the same issue, but cannot wake our MY which is parked at the airport for the last 5 days. We could wake it for the first two days.

Not sure if there are any other ways besides being near the car to get it to respond.
 
Upvote 0

X-Chris

Member
Nov 21, 2020
64
32
VA
yep, the “Setting” and back instantly worked… on my iPad, Tesla app 3.10.14,iPad IOS 14.6.

It used to get stuck on my iPhone and on mainly the Model Y, but some of the time on the Model 3…
When that does not work, I can get also the app to update the car status by locking/unlocking.
 
  • Informative
Reactions: Thp3
Upvote 0

Gaige

Member
Dec 11, 2020
46
42
SF Bay Area
Following up, the car woke up last night and it was able to be controlled via the app.

There may be something happening with deep sleep + airport parking. Maybe lock/ unlock remotely, which I started doing and hadn't done before, can put it into deep sleep.

I hadn't seen multiday unable to access it before, and have gone really long times (multiple months) with the car only accessible via app.
- seeing the same behavior again today with being unable to access it.
 
Upvote 0

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top