Unannounced (surprise!) Tesla Delivery - Part 2: How to Deal w/ Delivery Issues?

[GeneParmesean]

Hi All,

I posted a thread last week about our experience moving to another state, and Tesla forcing us to accept delivery of a Model Y by dropping it off at our future house days before we had even moved into the house! (you can read more in the thread here),

Update since we finally got somewhat unpacked and things are a little more sane from the move: There are even more issues that I uncovered with the car in addition to what I posted in the last thread, and Tesla has not responded to any of my calls, voicemails or emails:

• grease/handprints on the fabric next to the driver side door
• cover for the beam next to the windshield (what is that pillar called?) on the driver side does not stay on (it's loose and rattles while driving) - you can see it through the windshield in the attached photo
• loud heat pump (on a hot day it's louder than what i've heard in youtube video reviews)
• gaps in the chargeport cover
• gaps in the tail lights

I have left voicemails for the delivery rep the last two days this week and haven't gotten any response.

What do you think I should do about these issues? Is there another number or department that I should reach out to?

(edit, formatting)

 

[dhanson865]

• grease/hand prints on the fabric next to the driver side door
• cover for the beam next to the windshield (what is that pillar called?) on the driver side does not stay on (it's loose and rattles while driving) - you can see it through the windshield in the attached photo
• loud heat pump (on a hot day it's louder than what i've heard in youtube video reviews)
• gaps in the chargeport cover
• gaps in the tail lights

* loud heat pump (on a hot day it's louder than what i've heard in youtube video reviews)

confirm the grill shutters open and close on the front of the vehicle. Should be visible and audible. If those don't move as they should get them fixed by Tesla. They'll do that well enough, I wouldn't worry. Even if it isn't the grill shutters, let them know about this one and they'll probably fix it.

• cover for the beam next to the windshield (what is that pillar called?) on the driver side does not stay on (it's loose and rattles while driving) - you can see it through the windshield in the attached photo
• gaps in the chargeport cover
• gaps in the tail lights

Get Tesla to address these, be calm, firm, and polite until you get these addressed. Should be straightforward.

.

• grease/hand prints on the fabric next to the driver side door

This one I'd just pay someone to clean or clean yourself. Not worth trying to get Tesla to address, tack it on a list but don't freak if they don't fix it. Don't be surprised if when things above that you need fixed get fixed there are more smudges somewhere. Push it if the do something obvious but if you can clean it yourself that might be the best option.

Keep looking for more issues (use a flashlight and a checklist) but if you don't find any I'd keep this one and get them to fix what they can.

 

[chdavis]

The only one that worries me is the A-pillar trim. The passenger door could be adjusted, but it's not that bad. The tail lamp and charge port doesn't look bad to me at all.

 

[jsargevt]

Is this something that you can request to be fixed using the tesla app to schedule a service? From what I have read, your best bet is to open a service request and they'll schedule an appointment to fix it. Unfortunately, you probably have to go to Dedham, MA unless the mobile truck can fix the issues.

I agree with the stain on the pillar. Get some Optimum No-Rinse and some microfiber rags. A quick detailing solution of ONR works wonders - I got 4 year old coffee off my wife's headliner in her outback!

Keep in mind that I am not 100% sure of this process but I'm watching as I hope that my Tesla shows up sometime in the next week (or 2?!?). I have a feeling that I'll have the same issues you do as our vehicles are pretty close in build times.

 

[richyrich]

@GeneParmesean Raise a service request through your app, list all the issues in there. The delivery person is all about getting the vehicle delivered to you, service will take over with any issues and I'm sure they'll be able to help with all of this. Tesla isn't really a phone-based operation - using the app is quicker, more efficient and will capture your issues more accurately.

 

[martinb8]

Hi All,

I posted a thread last week about our experience moving to another state, and Tesla forcing us to accept delivery of a Model Y by dropping it off at our future house days before we had even moved into the house! (you can read more in the thread here),

Update since we finally got somewhat unpacked and things are a little more sane from the move: There are even more issues that I uncovered with the car in addition to what I posted in the last thread, and Tesla has not responded to any of my calls, voicemails or emails:

• grease/handprints on the fabric next to the driver side door
• cover for the beam next to the windshield (what is that pillar called?) on the driver side does not stay on (it's loose and rattles while driving) - you can see it through the windshield in the attached photo
• loud heat pump (on a hot day it's louder than what i've heard in youtube video reviews)
• gaps in the chargeport cover
• gaps in the tail lights

I have left voicemails for the delivery rep the last two days this week and haven't gotten any response.

What do you think I should do about these issues? Is there another number or department that I should reach out to?

(edit, formatting)

What's the VIN range on this and do you happen to know the build date? Should find that date on the inside, drivers side door (I think). Curious when this one may have been built and if it was part of the end of quarter rush.

 

[Anthony65]

What's the VIN range on this and do you happen to know the build date? Should find that date on the inside, drivers side door (I think). Curious when this one may have been built and if it was part of the end of quarter rush.

Really beginning to feel like not making 2nd quarter delivery may be a blessing is disguise.

 

[GeneParmesean]

Welp, after leaving two voicemails in two days, I got another text message asking me to confirm delivery. I said no and asked for a call back and eventually one of the reps in New Jersey reached out. He said he'd take notes of the issues and asked me to schedule an appointment with the closest service center to get them rectified at no charge. But he also asked me to confirm delivery of the vehicle. I'm a little uncomfortable seeing as how terrible the delivery experience was, but i'm also thinking maybe i need to just let them know that yes, the car is in my possession.

What do you all think? Should I confirm delivery at this point or wait until the issues have been fixed?

Edit - Just saw the other responses, I will look up the VIN and build date at the end of the day, once i can get away from my desk.

 

[GeneParmesean]

Okay, well i was being hounded by them so i just accepted delivery. I'm currently scheduling an appointment down in Mass to get this looked at. I'll keep you posted and add the VIN/build date once i have it. Thanks everyone!

 

[GeneParmesean]

A mobile rep is going to come out next week to try to fix the issues. My guess is they're gonna have me drive down to MA for these repairs.

I haven't forgotten about the VIN and make date, it's raining but tomorrow I should be able to find that. Cheers!

 

[slamper]

Yes, what they all said.. VIN and make date. Very curious.

 

[GeneParmesean]

Yep, i got pushed to go to the service center. Since it's down in Boston I had to set it up for a few weeks from now. Does anyone know how long these things take? Should the car be available again by the end of the day?

Oh and for those who asked, the VIN ends in 8501. June 2020.

 

[slamper]

Yep, i got pushed to go to the service center. Since it's down in Boston I had to set it up for a few weeks from now. Does anyone know how long these things take? Should the car be available again by the end of the day?

Oh and for those who asked, the VIN ends in 8501. June 2020.

Dont want last four. What we want to know is the 4th and 5th position from end? i.e., "28XXX"

 

[anon125110]

* loud heat pump (on a hot day it's louder than what i've heard in youtube video reviews)

confirm the grill shutters open and close on the front of the vehicle. Should be visible and audible. If those don't move as they should get them fixed by Tesla. They'll do that well enough, I wouldn't worry. Even if it isn't the grill shutters, let them know about this one and they'll probably fix it

what do you do to make them open/close?

 

[dhanson865]

what do you do to make them open/close?

The louvers will open or close based on the amount of air the car needs to pull past the freon condensing coils (Otmar is correct in this placement).

As the Freon chilling system provides cooling for both the battery pack/drive-unit loop, and cabin Air conditioning, there are a number of circumstances where the car will command them open based on the needs of either.

The car will close them for better aero efficiency at speed if it doesn't need the airflow past the condenser coils. One example is that the ambient outside flow/temp is sufficient to provide "passive" battery cooling via center radiator, and there's no need for cabin A/C.

So to answer what do you do to make them open or close, just charge the car on a hot day while running A/C should make them open. But they shouldn't always be open.

 

[anon125110]

So to answer what do you do to make them open or close, just charge the car on a hot day while running A/C should make them open. But they shouldn't always be open.

so I have them open. How do I make them close? Would just parking make them close? I want to make sure they aren’t stuck open.

 

[zedtava]

I noticed almost all the tail lights in the 20 or so cars I looked (dealership) were sticking out further than where the trunk door came to. Is this normal or can adjustments be made? Seen in picture ending in 835 above.

 

[scaesare]

So to answer what do you do to make them open or close, just charge the car on a hot day while running A/C should make them open. But they shouldn't always be open.

Well that's odd... my post you quoted was from ~3yrs ago in an entirely different thread...

 

[dhanson865]

Well that's odd... my post you quoted was from ~3yrs ago in an entirely different thread...

It took less effort to google and quote your post in from that thread than to type the equivalent content. Bonus points if you answer that users next question.

 

[GeneParmesean]

Dont want last four. What we want to know is the 4th and 5th position from end? i.e., "28XXX"

it was 028XXX - what does that indicate?

I'll keep you posted on how the trip next week goes