My Model S(2014) has had an upholstery issue (near the driver window, the lining comes out of the rubber seal). Took it in twice and I was told this is "common" and cannot be fixed. Windows and door latches fail - same thing. The fact that is common is supposed to make it ok? Now new Model X. The tow device is not well aligned. Again, we are told this is in "all model Xs" (as if that made it ok!) and cannot be fixed. For a company selling $100k cars, their lack of attention to issues like that is hard to believe. Lucky for Tesla, we love the cars, but the company attitude and customer service will take them down once a competitive electric car comes along.