That's probably a "Europe-problem", hardly anyone in Europe is eligible (yet). Hopefully they'll roll out this into Europe. So far no successful attempts in The Netherlands, Belgium, Germany, France as far as I know. Only new cars after July...
The problem seems to be the VIN list isn’t accurate, so it’s not until the car is actually in the SC that they can check. I’m in the UK and had 4 no’s until they actually plugged it in.