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Unexpected Jack Mode Problem (”crunch!”)

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Plood

Plood, not Plaid?
Feb 12, 2022
165
99
Plano, TX
Parked at a head in spot (slight uphill) with enough clearance my wife commented how close it was. When we returned I offered to show my wife how to see the air suspension height for clearance. I couldn’t adjust because it was in Jack Mode. I went to service and couldn’t turn off Jack Mode.

Reversed away and it scraped and crunched off the curb, apparently having lowered itself in Jack Mode. No apparent damage. Jack Mode then clear.

What causes this? Should I have done the two button reset to clear, or re enter lock unlock?