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Unexpectedly amazing upgrades from Tesla

TOBASH

Supporting Member
Aug 6, 2014
678
265
Rockaway Beach, New York
Well, my headlights were flaking, my door sill was getting lumpy/bumpy, my soft top cable broke, and I wanted cheap aluminum rims for winter driving because I didn't want to spend $3200 for forged rims. I wanted to replace the motorcycle 12V battery with the headlight repair at the same time to avoid additional service charge.

(Car is under full warranty.)

Instead Tesla did the following:

Standard headlights are temporarily unavailable so Tesla upgraded me for free to halogens [edit-Xenon not halogen]. They swapped in the new 12V battery for me at the same time and charged only for new 12V battery (and did not charge for mechanics time) as the area was already opened up and available due to headlight exchange.

Door sill and soft top cable replaced for free. Scratch on carbon fiber pillar from problem with soft top cable buffed out for free.

Black and clear coated aluminum wheels are temporarily not available so they gave me forged clear for free with the winter tire package for a total of $2000, vs the $4k forged rims cost, (ie.: they upgraded me for free). ( initially I ordered Black aluminum but they didn't have so they tried to substitute clear Aluminum but they were out of stock so they gave clear forged rims for free... I guess I will in the future have these clear coated rims re-clear coated with black).

Tesla essentially gave me $5k in free stuff to avoid delays.

Happy holidays from Tesla to me I guess! (Time for me to buy some Carbon fiber stuff to let Tesla make their money back.)

I will of course mail Tesla a "thank you" letter of support to commend the great service I received at Tesla Syosset in New York.

Best,

T
 
Last edited:

nick

Member
May 22, 2012
155
134
Wow!

Not my experience. My car died last week (3rd time this year). They said they can't look at it until next year.

Last time it died (August/September) I got it back after almost 2 months with both headlights peeling (fine when it was towed in), internal panels out of place, steering wheel off center, and things rattling badly.

Their response was that the headlights were only expected to last 2 years and would be $2000 to replace them.
They fixed the internal panels and the rattling.
Steering wheel still off center and they won't do anything about it.

Not impressed with Tesla.
 

frequencydip

Sig 100 - #52
Dec 11, 2011
172
35
Los Angeles
I've always had fantastic service center experience with my roadster. When my car was in warranty they always went the extra mile to replace or fix things. The only thing they ever denied repairs on was some rattles from the dashboard.
 

Mark77a

Member
Jul 7, 2012
455
176
Poole, Dorset, UK
This is great !
I have had similar stella experience at every service.

It probably shouldn't matter, but even Tesla folk are human, so being nice, friendly, not demanding or having sky high expectations, seems to be reflected back in the service I get.

So maybe try this if you are disappointed.
 

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