Well, my headlights were flaking, my door sill was getting lumpy/bumpy, my soft top cable broke, and I wanted cheap aluminum rims for winter driving because I didn't want to spend $3200 for forged rims. I wanted to replace the motorcycle 12V battery with the headlight repair at the same time to avoid additional service charge.
(Car is under full warranty.)
Instead Tesla did the following:
Standard headlights are temporarily unavailable so Tesla upgraded me for free to halogens [edit-Xenon not halogen]. They swapped in the new 12V battery for me at the same time and charged only for new 12V battery (and did not charge for mechanics time) as the area was already opened up and available due to headlight exchange.
Door sill and soft top cable replaced for free. Scratch on carbon fiber pillar from problem with soft top cable buffed out for free.
Black and clear coated aluminum wheels are temporarily not available so they gave me forged clear for free with the winter tire package for a total of $2000, vs the $4k forged rims cost, (ie.: they upgraded me for free). ( initially I ordered Black aluminum but they didn't have so they tried to substitute clear Aluminum but they were out of stock so they gave clear forged rims for free... I guess I will in the future have these clear coated rims re-clear coated with black).
Tesla essentially gave me $5k in free stuff to avoid delays.
Happy holidays from Tesla to me I guess! (Time for me to buy some Carbon fiber stuff to let Tesla make their money back.)
I will of course mail Tesla a "thank you" letter of support to commend the great service I received at Tesla Syosset in New York.
Best,
T
(Car is under full warranty.)
Instead Tesla did the following:
Standard headlights are temporarily unavailable so Tesla upgraded me for free to halogens [edit-Xenon not halogen]. They swapped in the new 12V battery for me at the same time and charged only for new 12V battery (and did not charge for mechanics time) as the area was already opened up and available due to headlight exchange.
Door sill and soft top cable replaced for free. Scratch on carbon fiber pillar from problem with soft top cable buffed out for free.
Black and clear coated aluminum wheels are temporarily not available so they gave me forged clear for free with the winter tire package for a total of $2000, vs the $4k forged rims cost, (ie.: they upgraded me for free). ( initially I ordered Black aluminum but they didn't have so they tried to substitute clear Aluminum but they were out of stock so they gave clear forged rims for free... I guess I will in the future have these clear coated rims re-clear coated with black).
Tesla essentially gave me $5k in free stuff to avoid delays.
Happy holidays from Tesla to me I guess! (Time for me to buy some Carbon fiber stuff to let Tesla make their money back.)
I will of course mail Tesla a "thank you" letter of support to commend the great service I received at Tesla Syosset in New York.
Best,
T
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