Just thought I'd share the experience I had today at the service center..in my view, a new policy (at least new to me) that aims to provide a "better" customer experience is coming along with some unintended consequences...
My 2013 P85+ started making a cracking (yes cracking) noise from the rear anytime weight was distributed upon it. Think, moving from a stopped position or driving uphill or turning a corner. About the same time I notices this, my car which has the air suspension won't actually go to low. I say actually because it shows "low" on the screen but the ride height does not change from the standard height.
Anyhow, today when I took the car in, they had me do a ride along with a service advisor to see if they could recreate the noise and also the suspension issue. And sure enough he confirmed both. But this is what I think is an unintended consequence..
He told me now that he has confirmed there is an issue he will research the issue, check the logs and get back to me. mind you, there is a CRACKING noise coming from the rear of my car. When I prodded him on why this new approach of not at least physically taking a look at the car he told me it was a new policy to help reduce the amount of time people are away from their cars for repairs. I mean hey given the problems they are experiencing I get it but I think its a bad decision to make people come in, verify a legitimate problem and then just send them on their way while you do "research."
Would have felt MUCH better if they would have at least physically inspected the car :/
My 2013 P85+ started making a cracking (yes cracking) noise from the rear anytime weight was distributed upon it. Think, moving from a stopped position or driving uphill or turning a corner. About the same time I notices this, my car which has the air suspension won't actually go to low. I say actually because it shows "low" on the screen but the ride height does not change from the standard height.
Anyhow, today when I took the car in, they had me do a ride along with a service advisor to see if they could recreate the noise and also the suspension issue. And sure enough he confirmed both. But this is what I think is an unintended consequence..
He told me now that he has confirmed there is an issue he will research the issue, check the logs and get back to me. mind you, there is a CRACKING noise coming from the rear of my car. When I prodded him on why this new approach of not at least physically taking a look at the car he told me it was a new policy to help reduce the amount of time people are away from their cars for repairs. I mean hey given the problems they are experiencing I get it but I think its a bad decision to make people come in, verify a legitimate problem and then just send them on their way while you do "research."
Would have felt MUCH better if they would have at least physically inspected the car :/
