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"Unknown Error" when trying to connect to car via app

Discussion in 'Model X' started by DrivingTheFuture, May 31, 2018.

  1. DrivingTheFuture

    Joined:
    Oct 21, 2015
    Messages:
    801
    Location:
    United States
    Have rebooted phone, app, etc. Any fixes that you all know of? Very inconvenient while supercharging
     
  2. Pentium2004

    Pentium2004 Member

    Joined:
    Nov 6, 2017
    Messages:
    413
    Location:
    Lakeland, FL
    Mine had that error maybe 30 min ago but is fine now.
     
  3. Jlwine

    Jlwine Member

    Joined:
    Jun 21, 2016
    Messages:
    132
    Location:
    Indianapolis
    I having the same issue... "Unknown Error"
     
  4. 75Shappyt

    75Shappyt Member

    Joined:
    Jan 18, 2018
    Messages:
    59
    Location:
    Kansas City, Mo.
  5. chlouie

    chlouie New Member

    Joined:
    May 2, 2018
    Messages:
    1
    Location:
    SF Bay Area, CA
    Got this error once or twice yesterday, but restarted the app and it connected right away.
     
  6. JPP

    JPP Active Member

    Joined:
    Feb 4, 2013
    Messages:
    2,342
    Location:
    SF Bay Area, CA
    Intermittent for me yesterday and today--? Tesla server issues??
     
  7. Doc Savage

    Doc Savage Member

    Joined:
    Feb 5, 2017
    Messages:
    55
    Location:
    S. Louisiana
    It seems like I read that the Tesla server was going to be down in the middle of the night a couple of nights ago. I had the same problem, deleted and reinstalled the app, and it is doing fine for me now.
     
  8. TooManySeats

    TooManySeats Member

    Joined:
    Jan 29, 2018
    Messages:
    27
    Location:
    Sol System
    I saw "Unknown Error" the other day, but have been getting "Network Timeout" more regularly. I thought this was something tied to 2018.20 (I had a similar issue on Sunday, which eventually got fixed by car reboot despite it seeming like an app/cloud problem). The last day or so I've been getting only intermittent connections though: https://teslamotorsclub.com/tmc/threads/app-connectivity-issues-again.116395/
     
  9. Tes La Ferrari

    Joined:
    Jun 1, 2018
    Messages:
    226
    Location:
    West Coast
    I had it too yesterday, and it just started working again - out of the blue
     

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