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Unknown key and walk away

Bobly

Member
Sep 29, 2019
237
164
UK
FWIW my issue seems to have resolved itself overnight. Didn't seem like the software version changed, but I can't remember the exact build it was. My Key fob is now correctly displayed as a "Key fob" with a key fob icon instead of a skeleton key and gives me the ability to turn Walk Away on/off as needed. So perhaps leaving it for a while it will eventually be resolved via software update.
Hi, I have noticed the same with mine. Did your phone eventually show up correctly as a phone as well? Everything works fine, just seeing “unknown key” irks me.
 

thinktwice

Member
Oct 17, 2018
142
130
Frisco, TX
Hi, I have noticed the same with mine. Did your phone eventually show up correctly as a phone as well? Everything works fine, just seeing “unknown key” irks me.
My phone does correctly show as a phone, my issue was with the key fobs. I had to use my phone as a workaround because it was correctly identified and allowed me to change the Walk Away option. This allowed it to work for my key fob at the time when they were both Active at the same time. For reference I have an iPhone 12.
 

Bobly

Member
Sep 29, 2019
237
164
UK
My phone does correctly show as a phone, my issue was with the key fobs. I had to use my phone as a workaround because it was correctly identified and allowed me to change the Walk Away option. This allowed it to work for my key fob at the time when they were both Active at the same time. For reference I have an iPhone 12.
Ah, my bad meant to aim that at the chap below…
Ok! Thanks for your reply. I think my problem is that the car don’t actually understand that the phone is a phone…Must be my iPhone 11 that’s not communicating properly
Did your iPhone 11 ever start showing up correctly?
 

TesTed

Member
Jun 13, 2021
225
92
Yorkshire Dales
Came across this thread as I'm suffering the same issue with mine which I only got yesterday. I've tried rebooting cast, deleting/readding, rebooting phone, turning airplane mode on/off, disconnected VPN. Still showing as Active/Unknown Key/Name
 

CurrieWurrie

New Member
Sep 30, 2021
3
1
Belgium
Came across this thread as I'm suffering the same issue with mine which I only got yesterday. I've tried rebooting cast, deleting/readding, rebooting phone, turning airplane mode on/off, disconnected VPN. Still showing as Active/Unknown Key/Name
I have exact the same issue with a Model 3 picked up 2 days ago. I have an Android Phone. I read elsewhere that the update of the phone app could resolve the issue, but not in my case? Anyone else with and android phone?
 

chromeboy

Member
Feb 5, 2017
108
312
California, USA
Same issue here after latest update on my new S. After the update all my keys turned to "unknown" and neither my phone or key fobs are labeled making it so that I cannot enable walk away lock
 

Mr Miserable

Well-Known Member
Supporting Member
Jul 8, 2019
5,487
10,458
UK
Invariably you will find that your car will recognise your wife's phone before yours and as you take your seat you will find yourself being crushed up against the steering wheel frantically tapping the screen to change driver settings before you expel your last breath.
 

teaston

Member
May 5, 2021
289
193
Norwich
Picked up my new Model 3 today, on latest software version, ”walk away door lock” (WADL) was greyed out after I added my phone as a key, but then it un-greyed after I added my key fob, WADL works perfectly with either phone or key fob.

5189B42D-BF4F-4CEB-BE1F-9C0C8E44307E.jpeg
1B421E26-5DA2-4E97-97FE-FDDCA9D76F25.jpeg
 

VanillaAir_UK

Well-Known Member
Jun 17, 2019
8,766
6,337
Surrey, UK
Right so it appears it’s a bug in the update and will be addressed when Version 2021.36 becomes available.In that time just pray for a random miracle.

If its seen as a significant issue, I am sure they will release a patch or update for 2021.32.21 - these things don't normally need a full version release to sort and unfortunately for those affected, regressions such as this are quite common. A good reason not to be at the bleeding edge of the release cycle - let the issues get resolved without constantly taking updates.
 
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AntiK

New Member
Oct 1, 2021
3
1
Jyväskylä, Finland
I collected yesterday from Tampere, Finland and I have the same bug as well. All keys, including the key cards are listed as Unknown key. While the phone works otherwise, it would be nice to have the Walk Away feature available. The proximity of the phone unlocks the car fine though.
 

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