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Unknown key and walk away

If its seen as a significant issue, I am sure they will release a patch or update for 2021.32.21 - these things don't normally need a full version release to sort and unfortunately for those affected, regressions such as this are quite common. A good reason not to be at the bleeding edge of the release cycle - let the issues get resolved without constantly taking updates.
hopefully they release a patch then
 

teaston

Member
May 5, 2021
289
193
Norwich
It’s so strange, I added my iPhone 11 Pro Max, came up as unknown, I added my wife’s iPhone 13 Pro, came up as iPhone! Then I added my new iPhone 13 Pro Max, came up as unknown!

I even tried deleting my phone, deleted Tesla app, reinstalled Tesla app, added my phone again, still says unknown!!
 
Strange, when I added my key fob it fixed the greyed out walk away to lock option. have you tried removing the key fobs and re-adding them?
Yes sir. I have removed and re-added them several times. It’s showing the fobs, cards and phone as unknown types. I tried soft rebooting the Tesla and it deleted my profile and lost all the data. I reinstalled the app several times also. The app says last seen 1 day ago as well even though the car is connected to 1 GB wifi as well as my phone. I’m having lots of problems
 

C225

Member
Jul 7, 2021
153
112
Scotland
It’s so strange, I added my iPhone 11 Pro Max, came up as unknown, I added my wife’s iPhone 13 Pro, came up as iPhone! Then I added my new iPhone 13 Pro Max, came up as unknown!

I even tried deleting my phone, deleted Tesla app, reinstalled Tesla app, added my phone again, still says unknown!!
When i first got the car a couple months ago the phone key would say unknown, one of the updates since has caused it to show as an iPhone 12 Pro Max
 
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teaston

Member
May 5, 2021
289
193
Norwich
9B6B521C-958F-4D43-B3AF-7677911632D3.png
Yes sir. I have removed and re-added them several times. It’s showing the fobs, cards and phone as unknown types. I tried soft rebooting the Tesla and it deleted my profile and lost all the data. I reinstalled the app several times also. The app says last seen 1 day ago as well even though the car is connected to 1 GB wifi as well as my phone. I’m having lots of problems
Very strange, I guess I’ve just been lucky then!

Have you set all the Tesla app options to be allowed like this:
 
I replaced one model 3 key with another (it didn't like getting immersed in sea water). It now shows as type unknown rather than keyfob, but everything works as before, including walk-away locking.
I had to replace two (warped) keycards with two flat ones and a similar thing happened: incorrect (skeleton key) graphic and/or 'Unknown key' writing, but they associate with profiles as you'd expect, and walk-away locking works.
 

mlkmade

Member
Aug 10, 2019
224
291
San Diego
Picked up a LR MY on Monday. Everything worked fine and then it just magically stopped today and I have the same issue as everyone else.

I did not update my car or have any updates since I took delivery. It used to work and now it doesn't, how could thst change without any changes to my software?


This is so frustrating..


Update: walk away actually works.. It just shows its greyed out and off...

So I give up.
 
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