Really hoping someone can help me. I purchased my Model X on September 13, 2018. Can someone confirm when unlimited supercharging went away? On my car it states free supercharging, but does not give a timeframe.
Here's where this gets complicated. The day I was supposed to pick up my car, I got a call from Tesla, that an associate had crashed it. It looks 3 weeks and I got a new one. They promised me that I'd get unlimited supercharging passed on to that.
Just a few weeks ago, I got charged for charging. It made no sense to me. So I reached out to Tesla today and after many back and forth, they are claiming that there was a 3 year free supercharging promo for previous customers that I must have had. I know this is not the case. Can someone please give me some guidance here? It's really a messed up situation.
Thanks.
Here's where this gets complicated. The day I was supposed to pick up my car, I got a call from Tesla, that an associate had crashed it. It looks 3 weeks and I got a new one. They promised me that I'd get unlimited supercharging passed on to that.
Just a few weeks ago, I got charged for charging. It made no sense to me. So I reached out to Tesla today and after many back and forth, they are claiming that there was a 3 year free supercharging promo for previous customers that I must have had. I know this is not the case. Can someone please give me some guidance here? It's really a messed up situation.
Thanks.