So, I have my delivery scheduled for next Thurs. (5/17). My ISA has been very unresponsive both by email and phone. She had an auto-reply set up on her email last Friday that she was out with a family emergency but was back in the office yesterday. I'm financing through my credit union. Apparently, their usual way of doing this transaction is with a letter of credit. My ISA said that wasn't an option. My loan officer at the credit union has been awesome (as usual) and, as a plan B, offered to meet us at the SC at delivery with a check in exchange for the title. That was yesterday and my ISA has been silent since that offer from both phone and email. So, I called 888-51-TESLA today and the person who answered the call was very helpful. She put me on hold to call someone in Colorado. When she came back, she said that they can do the transaction with the letter of credit but this isn't their usual way of doing things and it will have to go through their contracts team to work out the details. She emailed me, my loan officer and my ISA with the details within a few minutes after the phone call. Hopefully it will now go through without a hitch. I'll post back with updates. I'm very sympathetic regarding family emergencies but this is a $60K transaction and I think I should get better customer service. It seems like they should work in teams or, at least my ISA should have referred me to someone else since she's out.