Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Update 2021.24.4 caused "USB Device Malfunction" error

NedH

Member
Feb 27, 2019
154
154
GA
I have rebooted 3 times
USB drive has worked for two years
Drive is only 30% full
Drive is one that's recommended in User Manual
Drive is the only USB device in the car
Drive reformatted with computer because the car won't format the drive

Using a brand new USB drive gives same error

I have appointment in 2 days. Fingers crossed.
 

GoCardz

Member
Oct 23, 2020
39
9
Saint Louis, MO
My model S is having this issue ever since 2021.24.4 too. It intermittently starts and stops working while driving after working flawlessly since i bought it. I’ve tried formatting the drive as well as a different drive - same problem. Hopefully they can fix this.
 
  • Like
Reactions: WhiteWi

chmax73

Member
Nov 29, 2017
9
11
Zurich, Switzerland
I am "happy" that I am not the only one... I have exactly the same issue and it remains also after disconnecting the Wireless Charger.
I've contacted Tesla and they re-pushed the 2021.24.4 to my car and I reinstalled it, but the problem is still there. Let's hope that the next update will fix it, it worked flawlessly for me till now.
 
  • Like
Reactions: WhiteWi

CharleyBC

Active Member
Jun 28, 2019
1,465
1,673
Talent, OR
Wow. I've been seeing this message lately, and randomly unplugging assorted USB things, and finding no particular culprit. So maybe it's the software! Thanks for posting.
 

Sklith

Member
Jul 23, 2019
266
243
GA
I recommend getting an SSD instead of a thumb drive since that type of storage device is rated for a lot more write cycles.
 

NedH

Member
Feb 27, 2019
154
154
GA
Sometimes it's just happenstance. Your drive has worked for 2 years, which means it has seen many many write cycles. Maybe it just died now...
Immediately after a software update? And others are posting similar messages after software updates. "just died now" I don't think so.
 
  • Disagree
Reactions: Silicon Desert

NedH

Member
Feb 27, 2019
154
154
GA
This is a notorious issue. I say take it to the SC and let them sort it out, especially if it's still under warranty.
I had service yesterday. They said USB drive was corrupted. They formatted it and they claim it's fixed. I told them I had also re-formatted the drive and one day later the issue came back. I also told them I tried a brand new drive--same problem. I also told them many others have had this problem. They said if it gets big enough they will solve it.

In summary, Tesla service centers don't have a fix for this. They don't consider it wide-spread enough to address at the local level.

Hopefully someone at corporate software development level is aware of this issue and has it on their bug list.
 

NedH

Member
Feb 27, 2019
154
154
GA
Update on my issues: Car was serviced Aug 31. Service manager said USB drive was corrupted despite my telling him that I had tried a brand new USB drive with same issues. Two days later same issues: GPS location is wrong by several blocks, USB Device Malfunction. I scheduled new appointment earliest date is three weeks!

I'm seeing dozens of similar posts about same issues on this forum and on Reddit.

Something ain't right!
 

St☰v☰

Member
Aug 27, 2019
837
587
Texas
This is interesting. My 3 is just now updating to 24.4 and based on this thread, I've removed the USB until the download and install is completed and I reboot the system, then I'll reinstall the thumb drive and see what happens.
 

St☰v☰

Member
Aug 27, 2019
837
587
Texas
So the good news is that with my USB plugged in, I can view all the sentry vids, but the bad news, no music and I'm not seeing the USB icon any longer.

Display.jpg
 

St☰v☰

Member
Aug 27, 2019
837
587
Texas
Additionally, I downloaded the latest manual 2021.24, it says to access it through the media player which is the shaded area in the above picture. There's no USB icon and again, I am able to view old sentry vids.

media player.JPG
 

NedH

Member
Feb 27, 2019
154
154
GA
This is interesting. My 3 is just now updating to 24.4 and based on this thread, I've removed the USB until the download and install is completed and I reboot the system, then I'll reinstall the thumb drive and see what happens.
Probably a good idea. Let us know what happens.
 
  • Like
Reactions: allentx46

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top