hybridbear
Active Member
We have been having USB issues too, getting the "USB device malfunction I/O error" message. We have a 2016 Model S with HW3 & MCU2. We use a 500 GB Samsung T7 SSD. We only use 1 of the 2 USB ports. The passenger side one that we've used historically for the Sentry Mode drive has stopped working completely, any time we plug the drive in there it says we need to format it to use it. Plugging in to the driver side USB port usually works but occasionally gives the "USB device malfunction I/O error" message. Unplugging the drive & plugging it back in usually works, but sometimes it takes a few times of unplugging & plugging it back in before it will start working again. Sometimes upon plugging in we immediately again get the "USB device malfunction I/O error" message, and other times we'll get the message that we need to format the drive first. I have reformatted the drive both with the quick formatting & the full formatting. I've formatted it both on Windows 10 & MacOS. Nothing seems to resolve it permanently. Any ideas?