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Update downloading...

Discussion in 'Model 3' started by Ptaylor, May 24, 2019.

  1. Ptaylor

    Ptaylor New Member

    Joined:
    Apr 16, 2019
    Messages:
    3
    Location:
    Jacksonville, Florida
    Last night I checked on my M3 and saw that it was downloading an update. Only a small portion of the progress bar was filled in. It didn't appear to be moving. After eating out for lunch today, I looked and it wanted me to get on WiFi to download the update. Forgot about it when I got home, then checked hours later to see it with the same tiny amount of download complete.

    I tried rebooting the screen (steering wheel buttons) multiple times, switching WiFi and it doesn't seem to make any difference.

    Is there some trick to kick off the download when it has stalled? It appears that my car has been selected to get an update, but it's not making it...
     
  2. GolanB

    GolanB Supporting Member

    Joined:
    Sep 22, 2018
    Messages:
    615
    Location:
    NYC
    My experience in the past is that under some conditions, updates can get stalled, or stuck if they are interrupted. When that has happened to me, I called support and they were able to resolve it for me. They can also look to see what the status is of the download, and whether it had experienced any failures.

    My feeling is that Tesla is improving the Firmware download functionality to be more robust. Getting visibility of the update process is a good step in that direction.
     
    • Like x 1
  3. groovidad

    groovidad Living the Dream!

    Joined:
    Oct 19, 2018
    Messages:
    603
    Location:
    Ewa Beach, HI
    I agree with GolanB. Though I haven't had a download issue....yet, I do know that reaching out to the SC can result in a fairly quick fix. I base this on other threads regarding a hang-up.
     

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