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Update fails while moving from 2018.16 to 2018.16.x

Discussion in 'Model X' started by puritan, May 4, 2018.

  1. puritan

    puritan Member

    Joined:
    Apr 7, 2018
    Messages:
    80
    Location:
    SF Bay area
    • I got an update notification 3 days ago to go from 2018.16 to 2018.16.x, don't know which number exactly yet.
    • The update failed with the dash message " Software update required: Contact Tesla Service".
    • Called Tesla service, they re-pushed an update to my car today, it failed again with the same message.
    • The Tesla reps say coming in to the service center is unnecessary and that they'll debug the issue remotely.
    Questions;
    1. Has anyone experienced this issue before?
    2. How long does it take to upgrade the software at the SC?
    Thanks in advance.
     
  2. kev1n

    kev1n Member

    Joined:
    Nov 17, 2016
    Messages:
    978
    Location:
    Bay Area
    i had this issue before, ended up bringing the car into service center to get rid of it, although i did have other items that needed to be taken care of as well
     

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