Update fails while moving from 2018.16 to 2018.16.x

[puritan]

• I got an update notification 3 days ago to go from 2018.16 to 2018.16.x, don't know which number exactly yet.
• The update failed with the dash message " Software update required: Contact Tesla Service".
• Called Tesla service, they re-pushed an update to my car today, it failed again with the same message.
• The Tesla reps say coming in to the service center is unnecessary and that they'll debug the issue remotely.

Questions;

1. Has anyone experienced this issue before?
2. How long does it take to upgrade the software at the SC?

Thanks in advance.

 

[kev1n]

i had this issue before, ended up bringing the car into service center to get rid of it, although i did have other items that needed to be taken care of as well