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Update fails while moving from 2018.16 to 2018.16.x

  • I got an update notification 3 days ago to go from 2018.16 to 2018.16.x, don't know which number exactly yet.
  • The update failed with the dash message " Software update required: Contact Tesla Service".
  • Called Tesla service, they re-pushed an update to my car today, it failed again with the same message.
  • The Tesla reps say coming in to the service center is unnecessary and that they'll debug the issue remotely.
Questions;
  1. Has anyone experienced this issue before?
  2. How long does it take to upgrade the software at the SC?
Thanks in advance.
 

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