Nicely done. Can you briefly explain NCDS and how that works?Yes - NCDS in my case as well.
They only took a few days to write back a decision in my favor.
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Nicely done. Can you briefly explain NCDS and how that works?Yes - NCDS in my case as well.
They only took a few days to write back a decision in my favor.
I’m going to wait till the hw3 available to install into my x. Then I will ask them to either repair or replace my yellow screen. I figure a year away.
I’m going to wait till the hw3 available to install into my x. Then I will ask them to either repair or replace my yellow screen. I figure a year away.
Hey all - I just disputed this with Tesla's third party arbitration program. I just opted to do it over a phone hearing at home. They ruled in my favor! They were given 30 days to fix it with no delay. Amusing since they had me argue against their managing council of product liability. hahaha. ( Ryan McCarthy with Tesla ) He tried to pull a stunt and lie - claiming they were rolling out a healing fix currently. He also tried to claim it was only visible when the car was off, not when in use. Stupid arguments but be careful of the slick corporate attorney. ( of course when I called Tesla Service later, curious about their fix they are currently rolling out - they said they were months away from a "firmware fix." )
I called the service center to have it replaced today - they of course interrupted me and went on for a minute about how they have a firmware fix coming in a few months and it is a cosmetic issue - blah blah
Felt good telling her they are forced to replace it after she was done blabbing! They're ordering my screen and scheduled an appointment for replacement.
Glad I don't have to sue them ... This is a cosmetic issue? You're going to fix it with firmware? Can you repaint my car with a firmware fix too? Give me a break ...
In my case the discoloration progressed over time. Not sure how bad it would have gotten. Attached a photo of current state.
If you take this to Carmax or similar - it's the first thing an appraiser would notice when trying to value your car. My guess is they would call your display broken and knock off value. No one is going to pay full price on any vehicle afflicted with this.
The display is clearly no longer working as designed. It can no longer render white and other colors around the edges properly. If your bumper falls off - is that cosmetic too? I mean the steal beam is still there to protect you! ( says Tesla lawyer ... ) This is not normal wear and tear and certainly not a cosmetic issue. My engineering mind would guess it's UV light or heat reacting to a sealant or glue between the touch and display layers of the display. ( Maybe they switched to Elmer's glue on newer revisions? ) It would be impossible to separate and fix without breaking the screen. So I call BS on their firmware fix that will probably just use a darker background around the border.
Also note my 100D Model X only has 9000 miles on it. It probably started at 8000 or earlier. I also keep it garaged... kind of ridiculous they tried to deny warranty to save a buck.
You are taking the same approach I am. It doesn’t bother me enough to replace now.
The tech who replaced my yellowing screen mentioned that they're currently testing a tool that they'll attach on the screen and it'll fix the yellow bands in minutes... forgot the exact mechanism he mentioned but if I am not mistaken it was some hot air blower thinggy. Mobile service vans will carry those when it is released.
@marksqrd-it is interesting that your screen yellowing is not on the edges but indented somewhat. The most apparent yellowing in my case is along the vertical edges and about the same intensity as what you are showing.Hey all - I just disputed this with Tesla's third party arbitration program. I just opted to do it over a phone hearing at home. They ruled in my favor! They were given 30 days to fix it with no delay. Amusing since they had me argue against their managing council of product liability. hahaha. ( Ryan McCarthy with Tesla ) He tried to pull a stunt and lie - claiming they were rolling out a healing fix currently. He also tried to claim it was only visible when the car was off, not when in use. Stupid arguments but be careful of the slick corporate attorney. ( of course when I called Tesla Service later, curious about their fix they are currently rolling out - they said they were months away from a "firmware fix." )
I called the service center to have it replaced today - they of course interrupted me and went on for a minute about how they have a firmware fix coming in a few months and it is a cosmetic issue - blah blah
Felt good telling her they are forced to replace it after she was done blabbing! They're ordering my screen and scheduled an appointment for replacement.
Glad I don't have to sue them ... This is a cosmetic issue? You're going to fix it with firmware? Can you repaint my car with a firmware fix too? Give me a break ...
@marksqrd-it is interesting that your screen yellowing is not on the edges but indented somewhat. The most apparent yellowing in my case is along the vertical edges and about the same intensity as what you are showing.
The bright yellow lines visible in full sun shown by re04586 are unlike anything I have ever seen. Almost looks like you are getting some sort of light ducting in the cover glass then reflecting off the internal bezel of the display. Are they always there or only in direct sunlight?
I am at about 3 1/4 years and 36k miles and so far (knock on wood) I don't see anything yet.I’m going to wait until it gets worse and then hopefully just upgrade to MCU2. Mine is still very minor. 2.5 years old and 33k miles.