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UPDATE- Model S 85 battery pack replacement

Discussion in 'Model S' started by passhard, Oct 30, 2019.

  1. passhard

    passhard Member

    Joined:
    Oct 26, 2019
    Messages:
    101
    Location:
    near Montreal
    so ya, they finally give me a timeline for this replacement battery pack.
    approx 3 weeks......so let's round it up to 6, right?

    they also tell me they don't pay for gas anymore in rentals & since the 2 loaners are out---- it's my bad luck!

    i can now have a loaner if i go pick it up 2 hours away-- sure, why not?

    I'm super exhausted from dealing with these guys.
    When you're gonna keep a customer's car for a month or longer, is it fair to put a customer in a beat up rental car and have the customer pay for gas?

    ***a tip to all- these Tesla guys are feeding you some Elon BS

    if the answers you receive stink just keep pushing

    the lies and false info I was told this dealing with Tesla was almost comical.

    nobody wants to do the work or follow ups, so they just try to blow the customer off.

    for every 1 great Tesla employee.....u will encounter 20 who are just there to collect their $17/hour
     
  2. Chaserr

    Chaserr Hyperactive Hyperdrive

    Joined:
    Sep 5, 2017
    Messages:
    2,532
    Location:
    Logan
    I know how you feel. Nearly all of Tesla's problems today can be traced back to Tesla choosing not to replace its previously excellent customer relations personnel. Poor communications was a decision they made. A bad one.

    The good news is Tesla isn't the only game in town any more,, so you can pick a car from another company without going back to slow ICE.
     
  3. Rockster

    Rockster Active Member

    Joined:
    Oct 22, 2013
    Messages:
    2,935
    Location:
    McKinney, TX
    Wow. That's sub-optimal. Sorry to year that.

    The battery pack in our P85 died about six months ago. We had a loaner as soon as we showed up at the service center and 72 hours later we had our car back with a "new" battery pack that shows a factory new rated range.
     
    • Like x 1
  4. passhard

    passhard Member

    Joined:
    Oct 26, 2019
    Messages:
    101
    Location:
    near Montreal
    really gonna have no choice soon.

    i can't even imagine how things will get worse every month they deliver more and more cars without having anybody in charge at the service centers.

    i can see a massive class action coming Tesla's way on the near future!


    Hello



    We will replace the pack, with a working one from the factory, legally we cannot comment on more details then that.





    I will continue the current warranty, NOT restart a new one.



    Thank you, we will our best to get it done ASAP please keep in mind shipping delays



    Thank you , we will update you as soon as we have more info
     

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