Hi folks, looking for some feedback or other buyers experience with the following issue...
Ordered a SR+ mid July. Got an email with invoice and VIN early September asking for payment of balance which i duly did. Delivery date on invoice was early October.
With a week to go to delivery, i started calling Tesla and after the usual 30-40 min wait, got to speak to someone and given that i had paid, asked if the delivery could be brought forward. Was told the delivery point would get back to me. Nothing.
Similar experience 4 days before scheduled delivery date.
The day before scheduled delivery with not a peep from Tesla, i called them again. Was told that someone would get back after lunch. Nothing. 4pm day before scheduled delivery date I called again. Was told that no booking was in the system for next day but that someone from the delivery point would get back to me within the hour. Nothing.
As i had booked the day off work anyway, i drove to the delivery point and was finally told that there was a VIN error and someone else had that car!!!!
I was told that there were some LR cars that could be assigned to me if i wanted to upgrade. Nothing would be done on the price however. I was then informed that a P- was available at the full current price. Given that i have paid the full balance on the SR+ i suggested that the fair upgrade cost would be the current price differential between the SR+ and the P-.ie £8000 or thereby. Not according to Tesla. They wanted the current price of the P- minus my pre price increase amount for my SR+ so £10700 - even though they will sell my cancelled SR+ at the new price!
Fair?
Ordered a SR+ mid July. Got an email with invoice and VIN early September asking for payment of balance which i duly did. Delivery date on invoice was early October.
With a week to go to delivery, i started calling Tesla and after the usual 30-40 min wait, got to speak to someone and given that i had paid, asked if the delivery could be brought forward. Was told the delivery point would get back to me. Nothing.
Similar experience 4 days before scheduled delivery date.
The day before scheduled delivery with not a peep from Tesla, i called them again. Was told that someone would get back after lunch. Nothing. 4pm day before scheduled delivery date I called again. Was told that no booking was in the system for next day but that someone from the delivery point would get back to me within the hour. Nothing.
As i had booked the day off work anyway, i drove to the delivery point and was finally told that there was a VIN error and someone else had that car!!!!
I was told that there were some LR cars that could be assigned to me if i wanted to upgrade. Nothing would be done on the price however. I was then informed that a P- was available at the full current price. Given that i have paid the full balance on the SR+ i suggested that the fair upgrade cost would be the current price differential between the SR+ and the P-.ie £8000 or thereby. Not according to Tesla. They wanted the current price of the P- minus my pre price increase amount for my SR+ so £10700 - even though they will sell my cancelled SR+ at the new price!
Fair?