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Uploading Video File To Tesla Service via iPhone App

Does anyone know how to upload a video clip to Tesla service using the iPhone app. Service sent me a request for a video clip of the problem I am having via messaging in the app. After spending 2 hours recording and editing the video and ensuring it is well below the 50 mb limit I find the app does not appear to reccgnise video when adding Photos to a message. When I Select Photo Libary to Add it shows only Photos on the IPhone. No videos what am I missing?
 

drtimhill

Active Member
Apr 25, 2019
3,406
4,410
Seattle
Does anyone know how to upload a video clip to Tesla service using the iPhone app. Service sent me a request for a video clip of the problem I am having via messaging in the app. After spending 2 hours recording and editing the video and ensuring it is well below the 50 mb limit I find the app does not appear to reccgnise video when adding Photos to a message. When I Select Photo Libary to Add it shows only Photos on the IPhone. No videos what am I missing?

Why not share it on a cloud service (e.g. Dropbox), then email them the link?
 

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