Upset at Major Headliner Issue - Anyone notice this? (resolved)

[ElSupreme]

I side with the OP's position and would use this as an analogy: Suppose Tesla removed the metal brake and throttle pedals from the Performance version and substituted with the generic rubber ones that are on regular S models without making any announcement, would any one here be happy with that and think it ok (I ask rhetorically). I think not.

Right people would be upset. I am not saying they shouldn't be. But threatening legal action, and saying you spent $12k mostly for aluminum pedals is pure crap. Complain to Tesla. Maybe they can give you a free parcel shelf or something.

You signed an agreement that said "Tesla can change things without notice". You bought something site unseen. You got it mailed to your house. You have to accept some risk here. It sucks but deal with it. I don't have driver profiles. I am very irritated about it. I don't seem to be threatening lawsuits, claiming that I spent the $4k for the Tech package to have driver profiles, or claiming the car is somehow worthless now. I am dealing with it.

 

[AnOutsider]

You signed an agreement that said "Tesla can change things without notice". You bought something site unseen. You got it mailed to your house. You have to accept some risk here. It sucks but deal with it. I don't have driver profiles. I am very irritated about it. I don't seem to be threatening lawsuits, claiming that I spent the $4k for the Tech package to have driver profiles, or claiming the car is somehow worthless now. I am dealing with it.

You don't? I do. Regardless though, you HAVE to see how picking out the config you want and crossing your fingers that it arrives as advertised isn't something most people will tolerate.

 

[ElSupreme]

You don't? I do.

No somehow Tesla has paired Driver Profiles to Leather seats. When all the website says is seat memory. I am in EXACTLY the same boat with driver profiles as the Alcantara headliner people are.

Except Tesla does have specific references to driver profiles, not an Alcantara headliner. They just don't ever pair it with leather seats.

 

[qwk]

Tesla changing something they never promised, and them not telling you is crappy. But the amount of outrage here is indefensible. "I paid the $12k mostly for the headliner" is pure hyperbole. Trying to say the largest single piece of fabric/leather in the whole car is a 'accent' piece is absurd.

Should you be irritated? I think that is a fine reaction, and acceptable. Should Tesla have notified people? Probably, but they didn't have to. Did Tesla promise an Alcantara headliner? No. Was expecting an Alcantara headliner with the Performance upgrade expected? Yes. Did you sign a document saying Tesla can change things without notifying you? Yes. Did you make an internet purchase? Yes. Did you get your car mail ordered? Yes.

Did Tesla change their windshield, so that there is no longer a RF 'gap' in the coating? Yes. Are people saying they no longer want their cars because of it? No. Are people threatening lawsuits because of it? No. Will this affect more people negatively? Yes.

FYI, I didn't order the performance so this doesn't affect me. One of the main reasons was I don't like alacantera leather. The other was air suspension. Don't want it.

For the people who like alacantera and extensive leather throughout, this is clearly a bait-n-switch. No way to argue otherwise because the description in the Signature/Performance packages not only said it was included, but Tesla even broke down the cost for this feature. You are trying to argue the like of 1+1=3, cannot be done.

 

[teslasguy]

If you were shown a car with leather seats and told that car is the version you will be getting, and then you were delivered a car with fabric seats
it seems to me you would be fully justified in demanding a car with leather seats. I see this as no difference. However, I think we all should take a breather until we see how this is finally resolved by Tesla.


P1117 Sent from my iPhone using Tapatalk

 

[gobagheera]

Here's the issue. I love the car and hope that Tesla succeeds. But when they switch things out without notification because they have a clause in the contract, I lose faith in the product and the company.

I am a stockholder and a Model X Signature reservation holder. I've been spreading the Tesla word to everyone I know and have given numerous test rides in the Model S. I hate dealing with traditional car dealers and thought that Tesla was a breath of fresh air to buying a car. But when they do something like this, my positive perspective of the company starts fading. It also makes me question my Model X Signature reservation.

I've been trying to get a hold of my Tesla contact since last night about this issue, but have not heard back. Is it because it's Good Friday or is he avoiding me due to this issue? I wonder.

 

[gregincal]

No somehow Tesla has paired Driver Profiles to Leather seats. When all the website says is seat memory. I am in EXACTLY the same boat with driver profiles as the Alcantara headliner people are.

Except Tesla does have specific references to driver profiles, not an Alcantara headliner. They just don't ever pair it with leather seats.

Although nobody's ever responded to what "extensive leather throughout" refers to. Which they definitely do advertise.

 

[Kaivball]

Irritation is not what I would call this.

Cheap cloth vs. expensive Alcantara?

And we are just supposed to bend over and say thank you?

Lol. And I thought only Ferrari owners were helpless fanboys.

 

[Stoneymonster]

Irritation is not what I would call this.

Cheap cloth vs. expensive Alcantara?

And we are just supposed to bend over and say thank you?

Lol. And I thought only Ferrari owners were helpless fanboys.

Kaivball, you can be as upset as you like, but please don't be rude because you disagree with other folks here.
You'll get more satisfaction directing your displeasure to Tesla.

 

[EngineerXLence]

To me, Tesla's character as a company matters tremendously....their integrity matters tremendously...it's not just about what is legally allowable or defensible in court based on disclaimers on the MPVA. Call me old-fashioned...but for me, the values of honesty and fairness are absolute conditions to earn my business.

I finalized my P85 order roughly 3 weeks ago...and couldn't be more excited. The upgraded interior (inc. Alcantara seat accents and headliner) was important during my configuration decision-making.
However, if Tesla starts to "skimp" on my ~$110K dream by changing the features from what I was shown and told would be included....I may just continue driving my BMW M3. If I need to walk away from my $5000 reservation to truly show how important honesty/integrity are...I'm willing to do so.

I've contacted Tesla ownership experience on this topic and expressed my concerns. They will be responding...and I am completely confident Tesla will somehow make this right. I believe they ARE truly different than "all the others"...they'll prove themselves again on this issue.

 

[Martini]

Here's the issue. I love the car and hope that Tesla succeeds. But when they switch things out without notification because they have a clause in the contract, I lose faith in the product and the company.

I am a stockholder and a Model X Signature reservation holder. I've been spreading the Tesla word to everyone I know and have given numerous test rides in the Model S. I hate dealing with traditional car dealers and thought that Tesla was a breath of fresh air to buying a car. But when they do something like this, my positive perspective of the company starts fading. It also makes me question my Model X Signature reservation.

I've been trying to get a hold of my Tesla contact since last night about this issue, but have not heard back. Is it because it's Good Friday or is he avoiding me due to this issue? I wonder.

Isn't today a holiday in North America? You will probably have to wait until Tuesday at the earliest. I hope they can resolve this to your satisfaction, and for other Performance customers as well.

 

[gregincal]

Isn't today a holiday in North America? You will probably have to wait until Tuesday at the earliest. I hope they can resolve this to your satisfaction, and for other Performance customers as well.

No, we don't have a holiday either today or monday in the US. The stock market is closed today, but that's about it.

 

[Stoneymonster]

Isn't today a holiday in North America? You will probably have to wait until Tuesday at the earliest. I hope they can resolve this to your satisfaction, and for other Performance customers as well.

Just a bank holiday. Most companies are open and postal service is still delivered.

 

[Cheerose]

There hasn't been anything official from Tesla except that they are looking into it, right?

 

[ElSupreme]

No, we don't have a holiday either today or monday in the US. The stock market is closed today, but that's about it.

And the factory I work at that typically runs 5.5-6 days a week.

 

[jomo25]

And the factory I work at that typically runs 5.5-6 days a week.

Not sure what you are implying, but Tesla staff are in the office today. If they aren't responding, it's likely because of last minute Q1 activities. My IDS proposed we talk today, so I would take that as a clear sign that they are working.

 

[BlkCld]

If true not happy about the change on finalized orders.
Looks like someone will be making money with aftermarket custom headliners.

 

[gobagheera]

My Tesla delivery specialist called me late this afternoon. He told me that my issue has been reported and I should hear something soon. He told me that corporate decided to go all cloth a few weeks ago, but agreed that I really should get the alcantara. Will update as I hear back.

 

[highfalutintodd]

10 whole pages of complaining about not having fake leather overhead in an all-electric, stupidly fast, multiple award-winning, super high-tech futuremobile.....

Ladies and gentlemen, I'm going to officially proclaim this a "first world problem."

 

[gobagheera]

10 whole pages of complaining about not having fake leather overhead in an all-electric, stupidly fast, multiple award-winning, super high-tech futuremobile.....

Ladies and gentlemen, I'm going to officially proclaim this a "first world problem."

True. But if Tesla changed the multi coat red to plain cheap red and delivered it to you without notice, I'd assume you'd be complaining.