I posted angrily on the official forums about this last week, but since then, I've reached some sort of resolution with Tesla. From the beginning: I ordered a Model S in early June, with the order being placed on 6/6/15; I was given a July (not late July) delivery window. Initially, my delivery specialist said that it would be ready ahead of schedule, and that I could expect the car to arrive "probably before the long weekend" (referring to July 4th). Bear in mind, I'm picking up directly from the factory in Fremont. On June 26th, I got the notification that the 85D had reached "the testing phase of production" and that he would reach out soon to work out a delivery date. Then, however, the DES assigned to me left for vacation. That's fine, and I have no quarrel with him. What upsets me is that the Model S I ordered and already paid for has been "In Production" for the last 28 days with no updates from anyone. What upsets me further is that over many, numerous attempts to contact the delivery team, I've been brushed off the 2 times where I actually managed to get in touch with someone. I just want to know what's going on! Finally, after lodging a vociferous complaint through Tesla's website, I received a phone call from the delivery team manager. She was polite and sympathetic, and she promised to call me back with a more detailed update from the factory later in the day. Unlike her colleagues on the delivery team, the manager did follow through on her promise to call me back. The content of the update was that there was some nebulous firmware issue found in inspection that required additional testing. She promised to call me back again on Wednesday with more news and to try and get more progress updates from the factory. That takes us to today, and I still haven't heard back. I have had to cancel two appointments so far for lack of a car, and I'm going to be leaving the country on business on July 31st. I don't know what to do if I don't get it by then. Also, hilariously, my first car payment is due today for a vehicle that I have yet to lay eyes on. So there's that. I guess the point of this post is to share my experience and ask for feedback. Do you folks think I'm being unreasonable? Has anyone had similar experiences dealing with the Tesla delivery team? Does support and responsiveness increase in quality post-delivery?