Urgent Help Needed With Octopus Energy

[RudeyRude1]

I went through the process of joining Intelligent Octopus earlier and completed a successful test charge.
Nothing regarding IOS is on my app and now I can’t charge my car at all.
I spoke to customer service and was told that they cannot see my car on their system and to try and register again.
when I try that a message comes up saying “cannot register vehicle”
Help!! lol

 

[PaulMD]

I had this a couple weeks back where I had to remove the car and re-install the app. Keep trying, seems its hit and miss. Mine eventually said registered after a force close of the app.

 

[RudeyRude1]

I had this a couple weeks back where I had to remove the car and re-install the app. Keep trying, seems its hit and miss. My eventually said registered after a force close of the app.

Will do.Thanks

 

[NewbieT]

Worst case, change your Tesla password. It will kick Octopus out and at least you’ll be able to charge.

 

[V8guitar]

I went through the process of joining Intelligent Octopus earlier and completed a successful test charge.
Nothing regarding IOS is on my app and now I can’t charge my car at all.
I spoke to customer service and was told that they cannot see my car on their system and to try and register again.
when I try that a message comes up saying “cannot register vehicle”
Help!! lol

Keen to see how you get on as I was thinking of changing. I also thought that wasn't currently possible due to the fuel issues at the moment?

 

[RudeyRude1]

Keen to see how you get on as I was thinking of changing. I also thought that wasn't currently possible due to the fuel issues at the moment?

im still not able to join the intelligent tariff.I changed my Tesla password which enabled me to charge the car but I am not able to register it on the app to join Intelligent.
Octopus cleared my application for Intelligent but this has not helped.
i am again waiting for them to get back to me.
I think you have to be an existing Octopus Energy customer to upgrade to their smart tariffs

 

[cyrill666]

Hi, did you ever get to the bottom of this issue?
Thanks, Gary.

 

[RudeyRude1]

Hi, did you ever get to the bottom of this issue?
Thanks, Gary.

Hi
After many phone calls it suddenly started working lol
Im not sure what exactly the issue was