I called the customer support line. They verified my issue is that my maps are not up to date. I have a service appointment coming up so they'll push the maps update then hopefully.
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USA S/W 42.2 19e7e44 but no NoA
- Thread starter BCBCKIM
- Start date
akraut
Member
I suppose it varies by SC, but I find mine is very responsive to emails. You could try calling, but many people report waiting on hold for up to an hour. I suspect my issue is going to be the rarer of the two problems, since there just aren't that many AP2 cars that were optioned with the original $2,500 Autopilot. You could also try the support link on your vehicle page, since that's been forwarded to my local SC when I've used it in the past.
On the phone with support, they said they would open up a ticket to have the local service center work with me to fix it - either via a remote trigger to download the maps, or by having mobile service come out to update the maps. Given I've not had the maps download automatically over WiFi since a spring'ish 2018 map update I know I saw a pop-up confirmation about on the screen, it seems likely something is wedged in the car blocking map downloads. I'm still waiting for the local SC to get in touch we me with an update to to arrange a service visit.
So i called tech support again and he is telling me my car configured only for AP not EAP, which i paid. He will update may take up to 10days.
Can you share any details on your car? S/X? Build date? Purchase date? (Just trying to see if we can find a common thread on how cars got setup wrong.)
akraut
Member
Or maybe even the option list?
(How to find it is here: Tesla Model S Options Decoder or EV-CPO.com - Tesla New, Used, and CPO Inventory Listings )
they just messed up. I didnt even know there is only for AP option. If you dont call them, they will never fix for you until next appoinment.
scottf200
Well-Known Member
In my case which is not working (waiting on new maps? in a day or so) my options are (X 100D):
AD15,AF02,AH00,APF2,APH2,APPB,AU00,BC0B,BP00,BR00,BS00,BTX6,CC02,CDM0,CH04,COUS,CW02,DRLH,DSH7,DU00,DV4W,FG02,FR01,GLFR,HC00,HP00,IDBO,INWPT,IX01,LP01,LT3T,MDLX,ME02,MI02,PF00,PI01,PK00,PMNG,QLPT,RCX0,RENA,RFPX,S02T,SC05,SP00,SR04,ST02,SU01,TIC4,TM00,TP03,TR01,TRA1,TW00,UM01,USST,UTAW,WT20,X001,X003,X007,X011,X014,X021,X025,X026,X028,X031,X037,X040,X042,YFFC
Those options can be pasted in this box for a breakdown: Tesla Model S Options Decoder
bollar
Disgruntled Member
akraut
Member
I'm the same options. I also purchased FSD after taking delivery, which doesn't change your option codes. Those are locked at delivery.
chispas
Member
I just got back home tonight and the option is now showing on the autopilot settings. I've been monitoring the wifi and I know that car hasn't downloaded any meaningful stuff from the internet. My wife experience a "blip" on the maps while she was driving the car earlier today, maybe the maps were there but there was some problem installing them?
bollar
Disgruntled Member
Interesting -- blind spot warning is not working this morning. Perhaps the car is in a calibrating cameras state or something else has been pushed to it.
scottf200
Well-Known Member
You would think that all their vehicles update history is in an accessable database and query for people that have 42.2 but old maps ... then update the maps. Or update the maps before installing 42.2 to avoid confusion!
d21mike
Active Member
When I called them they looked up my car and said that on Oct. 11 I download the "older" maps (I ask why i download > 6gb last month). He said that you need to have 2018.40 to get the new maps. These answer seem a little strange to me but that is what they said. So, if some here went from before .40 to .42 and they have NoA then that would of course be wrong. Unless they download right after before testing which seems very strange.
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