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USAA and windshield replacement

Huskyfan

Member
Nov 25, 2019
131
91
Seattle
I’ve had USAA for years. That being said, my Tesla M3 has a big crack. Windshield needs to be replaced. I went online and made a claim w USAA. I got a call from Safelite. Told her I wanted Tesla to replace. She told me I could have Tesla do it but I might be required by USAA the difference in their cost for replacement at their shops in my area (Seattle) AND WHAT Tesla would charge.

‘I asked her if the local ships could do calibration etc. she said she was not sure, but USAA would pay up to 600 for the windshield. I have zero deductible. I would suspect Tesla charges more than 600 to replace a windshield.

Anyone recently had a windshield replaced using usaa?
 

novox77

1.21 Gigawatts
Nov 25, 2017
1,639
3,545
NH, MA
not usaa. i went thru state farm's claim process online, where I got to choose a place to replace the windshield. Ultimately no place could get a hold of a windshield, so I had to do it through tesla. Most places said that tesla was unwilling to sell them the windshield. I explained the situation to state farm, and they said to go ahead and replace it directly with Tesla and send them the invoice. They ended up paying in full. $935.
 

todd2fst4u

Member
Oct 26, 2019
215
159
Menlo Park, CA
Here’s an invoice from Tesla for a windshield replacement in March 2020.
11C28740-3754-495B-8F39-DF5109AA02CD.jpeg
 

Knightshade

Well-Known Member
Jul 31, 2017
11,856
16,302
NC
FWIW I went through this too.

USAA said OH YOU HAVE TO USE SAFELITE.

Safelite said "Uh we don't do Teslas- you need to take it to Tesla"

So I did, emailed USAA invoice, they paid in full.

So technically I made a profit on the replacement since I got to charge the tesla visit on a credit card for cash back :)
 

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