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USB-A in Post-June 2020 Center Console Not Working

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Hi--I took delivery of a new M3 last week, and it has the included charging pad/USB-C that everyone is excited and/or perturbed about. While both backseat ports are USB-C, the center console has one USB-C and one USB-A.

The USB-C in the center console (into which the charging pad plugs) seems to work fine, but the USB-A plug appears dead. No charging via a good cable, and no recognition of a flash drive when plugged in.

Anyone had a similar experience or have advice short of scheduling service? Thanks!