USB Device Malfunction

[skygraff]

Interesting. Can't say their responses have been great but they did tell me that they'd been in contact with Tesla about this.

Was yours the V2 hub and/or is the one the sent you, which still had problems, a V2? When they responded on January 1st, they said they couldn't duplicate the problem because it had only been happening on the V1 and they didn't have any of those to test. if it's now a V2 issue, they better be talking to Tesla.

 

[RonRosell]

Interesting. Can't say their responses have been great but they did tell me that they'd been in contact with Tesla about this.

Was yours the V2 hub and/or is the one the sent you, which still had problems, a V2? When they responded on January 1st, they said they couldn't duplicate the problem because it had only been happening on the V1 and they didn't have any of those to test. if it's now a V2 issue, they better be talking to Tesla.

They told me that they were sending me the "V2" hub, but frankly I cannot tell whether there's any difference between the one that arrived last week and the one I originally bought in November 2020. There are no model number markings on these devices.

I'd asked whether this was a Version 2 of the hub for pre-June 2020 Teslas (that is, with two USB A ports). They didn't answer that question, so it may well be that V2 in their world actually means the hubs for later models, with one USB A and one USB C port. The replacement they sent me has two USB A ports, so it will fit (but not work properly in) my car.

While they've told you they've been in contact with Tesla, they've never answered that question when I put it to them ... and I've done so at least three times. In fact, I've corresponded at least a dozen times with them; between that and the many times connecting and disconnecting this hub, trying different devices in it, trying system resets and so on they've consumed enough of my time to be worth the price of about 20 hubs.

Of course, their warranty lists "updates" as a non-supported failure, so they have an out when it comes to refunds.

They also told me that they didn't have any of the V1 hubs to test. (I guess they prefer to have customers do their QC and R&D for them. I've never before heard of a technology company failing to keep even one sample of a product they've sold.) If V1 actually means hubs for pre-June 2020 cars, then they indeed do have those hubs to test ... they're still selling them to people.

Not very effective communicators, this company. They recently started sending out emails promoting their next product, a magnetic SSD. It'll be a cold day in hell ...

 

[skygraff]

They told me that they were sending me the "V2" hub, but frankly I cannot tell whether there's any difference between the one that arrived last week and the one I originally bought in November 2020. There are no model number markings on these devices.

I'd asked whether this was a Version 2 of the hub for pre-June 2020 Teslas (that is, with two USB A ports). They didn't answer that question, so it may well be that V2 in their world actually means the hubs for later models, with one USB A and one USB C port. The replacement they sent me has two USB A ports, so it will fit (but not work properly in) my car.

While they've told you they've been in contact with Tesla, they've never answered that question when I put it to them ... and I've done so at least three times. In fact, I've corresponded at least a dozen times with them; between that and the many times connecting and disconnecting this hub, trying different devices in it, trying system resets and so on they've consumed enough of my time to be worth the price of about 20 hubs.

Of course, their warranty lists "updates" as a non-supported failure, so they have an out when it comes to refunds.

They also told me that they didn't have any of the V1 hubs to test. (I guess they prefer to have customers do their QC and R&D for them. I've never before heard of a technology company failing to keep even one sample of a product they've sold.) If V1 actually means hubs for pre-June 2020 cars, then they indeed do have those hubs to test ... they're still selling them to people.

Not very effective communicators, this company. They recently started sending out emails promoting their next product, a magnetic SSD. It'll be a cold day in hell ...

Not to waste any more of your time but I'm curious if the box may have had some markings. My V1 hub box has the sku # JUH001 so I wonder if the V2 hub might be JUH002. I agree that it makes no sense to not have at least one of every model you've sold, especially when still in use, and, if yours is actually the V2, they've obviously known that it's not limited to the V1s. They did say it was only happening in the pre-June 2020s but that doesn't seem to be the case either.

Despite their initial response to me, things have been quiet but I haven't had much more to share with them. I know others have complained about their communication but, at least initially, they've responded to my questions even though follow up tends to lag after that point.

 

[DrDabbles]

The hub. Is not. The problem.

 

[stopcrazypp]

The hub. Is not. The problem.

For some people upthread however, removing the hub and directly using the ports resolved the issue for them though.

 

[skygraff]

While the hub is likely not the primary problem, we’re dealing with two companies who have demonstrated poor customer communication skills so, if one has amassed feedback/data, it sure would be nice if we could convince them to share with the other which has even fewer avenues for customer feedback.

 

[DrDabbles]

For some people upthread however, removing the hub and directly using the ports resolved the issue for them though.

It didn't. It masked it. Temporarily at best. The problem is not the Jeda hub or any other hub, it's a problem that Tesla has introduced. By working with these hub manufacturers, you're taking pressure off of Tesla, which is where the issue needs to be focused. Only Tesla controls the power to these ports.

At this point, this issue has gotten out of hand for me. With or without a thumbdrive plugged in, my car now issues multiple alerts in a row, and the best Tesla has offered me is "We know it's a problem". A "problem" would be if my dashcam repeatedly disconnected or I couldn't charge a phone. Listening to the damn alert noise over and over is much more than a problem.

So please, stop wasting Jeda's time, and start hounding Tesla.

 

[BabyKsum]

I don’t have a hub at all and I only connect the usb device. I have tried flash disk, a SD adapter with USB and now on Sandisk SSD and I keep getting this usb problem and it disables the camera. It is maddening!


I have noticed that it just goes off randomly and comes back randomly (console reset doesn’t fix it)

On a couple of occasions it seems like a bump in the road causes the usb device error to come up but maybe it was just a coincidence.

does this mean I should not waste my time going to the service center since the problem appears to be wide spread without a fix?

 

[DrDabbles]

does this mean I should not waste my time going to the service center since the problem appears to be wide spread without a fix?

I say take their time. If they "know" about this issue, they need to do better collecting cases and not scheduling visits. So if they aren't even taking this seriously enough to groom their service tickets, I say burn some of their tech time.