"USB" voice command "can't open that service"

[3sr+buyer]

The "USB" voice command used to cause the USB player to play starting where it was when the car was last turned off.

However, now it just says "I can't open that service". Going to the USB screen and pressing one of the listed tracks starts playing it, so it is not like the actual USB stick is inaccessible. The USB stick with the audio tracks is plugged into a hub in the glovebox that the dashcam USB stick is also plugged into.

There was no software update in between when it was working and now. Software version is 2022.12.3.2.

What can fix this problem?

 

[Horatio Alger]

I've had exactly this over the last couple of days. Same firmware fersion. No recent updates.

Very annoying given the generally flaky behaviour of the USB media app.

 

[Hut]

Same here. This voice command was working previous with the same s/w version 2022.12.3.2

 

[Horatio Alger]

OK, so I got the feedback and repair instructions below from Tesla tech here in the UK. Haven't tried it yet, so usual at your own risk warnings if you have a go - I'll do it when I get home later.

Hi Paul, my name is xxxx and I am the remote diagnostic technician looking into your USB concern. I believe the Dashcam USB is corrupted and needs reformatting. I will send instructions to do this in another message. Could you please remove the USB device from the vehicle and carry out a scroll wheel reset. Once the vehicle has woken, please carry out the USB voice command and let me know if this works. Please do this with the Dashcam USB disconnected. Please also try other voice commands like "Play Radio...", "Navigate to...." etc and let me know if these work. Lastly, if you find that after formatting the device still shows as having no Dashcam, there is a firmware bug that is present that may be causing this issue too and will be resolved in an upcoming firmware package. Let me know how you get on, Regards, xxxx

and

FORMATTING USB - 1. Remove the USB from the vehicle. 2. Insert into a Laptop/PC 3. Format to FAT32 4. Create a file called 'TeslaCam' 5. Carry out a soft reset in the car 6. Insert USB in the glovebox USB port and test the system again but do NOT download any onboard Sentry footage incase it's corrupt.

 

[Horatio Alger]

Confirmed with Tesla tech that it's necessary to create a *folder* called "TeslaCam" on the drive after formatting, not a *file*.

 

[Horatio Alger]

OK, this instruction fixed the problem I was having with the dashcam. But the "USB" command still doesn't work. Tesla suggested this instead

"Change audio source to USB"

That works for me exactly the same as the "USB" command previously did.

Voice commands aren't interpreted by the car, they're transmitted to Tesla, interpreted and a command is returned from servers on Tesla's network to the car...so, somehow, the response to the "USB" command has changed and it's now not something the car understands.

So, how long till they change the response to this new voice command....

 

[3sr+buyer]

Tesla suggested this instead

"Change audio source to USB"

That works for me exactly the same as the "USB" command previously did.

Interesting... "change audio source to USB" now works. But it takes longer to say than "USB".

Of course, it would be better if the default when turning the car off and back on again is to keep the same audio source that was playing when the car was turned off.

 

[Transformer]

Last I tried (it's been a while, and indeed the servers might've changed) "switch to USB" worked, and in general "switch to <source>" worked for the various audio sources, unlike extrapolating from "USB".

 

[GCS2022]

Tesla confirmed to me In the service app that this is a firmware bug, and will be corrected in patch 2022.16. However, no ETA was given on when the patch would be Uploaded.

 

[GCS2022]

Thank you Horatio Alger and Transformer for the info. Both of those commands still work on my Model X as of this morning (June 3 2022). In summery:

Works:
Voice "Switch to USB"
Voice "Change audio source to USB"

NO LONGER Works:
Voice "USB"

If course Tesla might be revamping the whole media center in patch 2022.16. But until they break something again we, who live by USB unabridged audio books on long trips, are once again saved !!

 

[Transformer]

But until they break something again we, who live by USB unabridged audio books on long trips, are once again saved !!

I generally stream such audio from my phone since it's easier to add content, resume a stream where it left off, and continue on a walk using earbuds.

 

[3sr+buyer]

The same problem seems to have come back (voice command "USB" results in "I can't open that service").

Software version is 2022.44.25.3, but it was working before on this software before it recently stopped working.

Turning on the USB player from the touch screen works.