So I put in my deposit for a used Tesla Model S 70 2015 on 4/18/2019 and after reading the stories of other used Model S buyers I was under the assumption it would probably take around 1-2 weeks before I heard anything from Tesla. But voila I hear from my Delivery Specialist that my car is at the Delivery Center I chose on 4/23/2019, and I thought to myself "Oh wow that was quick and I will get to pick up my car that following Saturday on 4/27/2019." Meaning it would have only taken about a week from deposit to pick up my car and I was ecstatic.
So after I receive that email I ask my Delivery Specialist if I can pick it up on Saturday (4/27/2019) and they say sure and send me an Appointment Confirmation on 4/24/2019. So here I am thinking awesome I will get to pick up my car this Saturday. Boy was I wrong, come that Friday (4/26/2019) around 5:00pm the day before my Saturday Appointment I get a call from one of the Delivery Specialists at the Delivery Center I was suppose to go to and they tell me they found an issue with the charging system and their technicians have order a part for it and it should take about 3 days tops and that I cannot pick up the car on Saturday 4/27/2019 but hopefully 3 days later. But as I have work until 4:30pm and the Delivery Center stops doing delivery for cars at 5:00pm, I had to reschedule my Appointment for the next Saturday (5/4/2019). And I was a bit frustrated as they had the car since 4/23/2019 and if they have inspected the car then and assuming the part takes 3 days to come in and fix that means I would have still been able to pick up my car on Saturday 4/27/2019 but that was not the case.
So even though it was delayed I would have been okay if I were able to pick up my car today 5/4/2019. And throughout this week I have been emailing and texting my Sales Adviser and Delivery Specialist to see if everything was on track for the pick up on Saturday 5/4/2019. But lo and behold around Wednesday it seemed like they could not figure out what was causing this charging system issue and that it could take about another week, which I believe is unacceptable at this point because I was given an Appointment Confirmation date of 4/27/2019 so I had my Insurance for the car started that Saturday before I got the call of delay and had gotten the loan cashier check ready for the purchase of the car. I did not think to call my insurance as it was going to only be a week delay and I would not be charged for the insurance until a day before I was suppose to pick up my car at my newly appointed appointment.
Now they are telling me it could take up to 2 weeks to repair this charging system issue they found the Friday before my first Appointment. So it seems like they do not really know what is causing it still because last time I asked for an update I was not really given one but instead that they are still working on it but have not found a solution for it. If I were to wait for this car now, I would basically be paying insurance and a loan payment for a car I do not own or have seen. So with that in mind I started thinking about cancelling this order as this whole ordeal of getting delayed for a car that was listed as "Ready For Delivery" on Tesla's website was in fact not "Ready For Delivery" has been super frustrating. So when talking on the phone with my Sales Adviser, I asked about cancelling and they told me yeah I should be able cancel and get my $2500 deposit refunded as I have probable cause (the constant delaying of delay for a car listed as "Ready For Delivery." Then later they retracted that statement and say I would not get my deposit refunded if I cancel. I find that absurd and I understand that deposit fee is sort of like a fee for Tesla for getting the car ready for you and finding it for you but in my case while they started to get my car ready for me, they for one should never have given my an Appointment Confirmation for my car when in fact it was no where near ready to be delivered and it is not like I am refusing to pick up the car on site during pick up because of how it looks and etc. I haven't been given the opportunity to even have seen this said car.
Any thoughts on what to do?
Do I take the deposit hit and cancel or do I just wait and keep on paying insurance and loan payment for a car I do not have until I get it?
So after I receive that email I ask my Delivery Specialist if I can pick it up on Saturday (4/27/2019) and they say sure and send me an Appointment Confirmation on 4/24/2019. So here I am thinking awesome I will get to pick up my car this Saturday. Boy was I wrong, come that Friday (4/26/2019) around 5:00pm the day before my Saturday Appointment I get a call from one of the Delivery Specialists at the Delivery Center I was suppose to go to and they tell me they found an issue with the charging system and their technicians have order a part for it and it should take about 3 days tops and that I cannot pick up the car on Saturday 4/27/2019 but hopefully 3 days later. But as I have work until 4:30pm and the Delivery Center stops doing delivery for cars at 5:00pm, I had to reschedule my Appointment for the next Saturday (5/4/2019). And I was a bit frustrated as they had the car since 4/23/2019 and if they have inspected the car then and assuming the part takes 3 days to come in and fix that means I would have still been able to pick up my car on Saturday 4/27/2019 but that was not the case.
So even though it was delayed I would have been okay if I were able to pick up my car today 5/4/2019. And throughout this week I have been emailing and texting my Sales Adviser and Delivery Specialist to see if everything was on track for the pick up on Saturday 5/4/2019. But lo and behold around Wednesday it seemed like they could not figure out what was causing this charging system issue and that it could take about another week, which I believe is unacceptable at this point because I was given an Appointment Confirmation date of 4/27/2019 so I had my Insurance for the car started that Saturday before I got the call of delay and had gotten the loan cashier check ready for the purchase of the car. I did not think to call my insurance as it was going to only be a week delay and I would not be charged for the insurance until a day before I was suppose to pick up my car at my newly appointed appointment.
Now they are telling me it could take up to 2 weeks to repair this charging system issue they found the Friday before my first Appointment. So it seems like they do not really know what is causing it still because last time I asked for an update I was not really given one but instead that they are still working on it but have not found a solution for it. If I were to wait for this car now, I would basically be paying insurance and a loan payment for a car I do not own or have seen. So with that in mind I started thinking about cancelling this order as this whole ordeal of getting delayed for a car that was listed as "Ready For Delivery" on Tesla's website was in fact not "Ready For Delivery" has been super frustrating. So when talking on the phone with my Sales Adviser, I asked about cancelling and they told me yeah I should be able cancel and get my $2500 deposit refunded as I have probable cause (the constant delaying of delay for a car listed as "Ready For Delivery." Then later they retracted that statement and say I would not get my deposit refunded if I cancel. I find that absurd and I understand that deposit fee is sort of like a fee for Tesla for getting the car ready for you and finding it for you but in my case while they started to get my car ready for me, they for one should never have given my an Appointment Confirmation for my car when in fact it was no where near ready to be delivered and it is not like I am refusing to pick up the car on site during pick up because of how it looks and etc. I haven't been given the opportunity to even have seen this said car.
Any thoughts on what to do?
Do I take the deposit hit and cancel or do I just wait and keep on paying insurance and loan payment for a car I do not have until I get it?