V10 download blocked at ~50%

[blowfish]

Hello everybody,

I have a 3 SR+ in Canada with Advanced Software Update and I got the prompt to download V10 this week.

I have super existed, parked my car at the nearest spot of my WiFi and waited. It downloaded about 50% before stopping. I thought that it was processing something, so I left my car there for the night.

In the morning, the download was at the same place. It's been about 3 days now and it's still at the same place. I'm guessing that the download crashed?

I tried rebooting the MCU, setting the Software Update to Basic, rebooting some more, but still nothing. The only thing I didn't test is doing a factory reset, but I'm not sure I want to do that.

Is there anybody else with that problem? Is there a solution?

Thank you in advance.

 

[Congo Line]

My 2014 Model S downloaded v10 last night, and this morning the center screen wouldn’t boot up properly. I rebooted using scroll wheels, still doesn’t work. Tesla support says I have to take it to a SC.

 

[Bill Hyde]

I just got the Model X V10 update (2019.32.12.2 58f3b76) last night. I had an initial problem with a download stopping but when I restated it there was a box that popped up on my mobile that said to turn off sentry mode before installing the update. I did and everything went smoothly after that except that it took considerably longer than the 25 minutes stated.

 

[Congo Line]

I'm starting to think that my eMMC has died, and this is the symptom. My car is going on 5 years old now, so the timing is about right. Ugh.

 

[KSilver2000]

Hmm, interesting. I also started having screen issues after the v10 (I also have MCU1). I just read about eMMC issues with MCU1. I wonder whether the v10 update is accelerating the eMMC issue.

 

[Congo Line]

Update - strangely, my car was acting normal today and center screen had no glitches. Service center tech called me this afternoon and said that they would push me the newer, just-released software version to see if it fixes the problem. He didn't think it was the eMMC.

Downloading the update as I'm typing, so keeping fingers crossed.