V9 39.7 - Dashcam not working

[TexasTeslaRacing]

My usb drive had to be repaired. Was seeing the x as well. Used the widows tool to repair and since then has worked for a day. Maybe tomorrow it won't. Longest it has worked for me is 2 days with turning it off before I leave the car.

 

[x t2m x]

I agree, I don't think a flush/unmount is happening on the USB drive before the power to it is dropped. I think this can cause the X on the camera ICON whenever the car "turns off" if the camera is currently recording. I think pausing the recording via the long press on the camera ICON before getting out of the car (everytime!), not just before removing the USB drive, may prevent the X problem.

Same for me, ...So far it seems that whenever I pause the cam before powering down, it stays in pause mode when I power up and I would then need to initiate record mode to begin recording again.

If i ever forgot to pause first, i needed to reformat and do it all again.

 

[xdmanalo]

I've been using this workaround and it seems to have stop the corruption from happening. So far 2 days and still recording.

Yes, same here. Experienced no issues for days as long as recording is manually stopped before exiting vehicle.

 

[PeterK]

Just curious...does anyone have a dash cam that works currently?

Mine's been working fine so far (five days, removed it once or twice to copy files). 128GB Sandisk compact type.

 

[brobinson]

Made it 4 days with no corruption. Gray X this morning

 

[chronopc]

Yes, same here. Experienced no issues for days as long as recording is manually stopped before exiting vehicle.

I checked the files in the usb drive on my laptop and I don't see any .REC files with the pausing workaround.

 

[Falcon3]

Same experience here. If you hold and pause recording before exiting, it works when you start the car or enter the car. It worked perfectly fine last evening. Will have to see how long it lasts.

 

[G78M3]

For what is worth, I had experienced the gray X issue several times with a 64GB partitioned and formatted with a third-party app into 20GB for dashcam and 44Gb for Music. The "fix" was basically to re-format the 20GB partition using standard windows FAT32 functionality, apparently windows native format works better with TESLA than third-party software. You do need the third party software to create the dashcam partiton (32GB or less), and then use Windows to format it.

So far so good, 4 days of driving without the gray-x, and without even bothering to stop recording after a drive. If it fails I'll report back.

 

[insaneoctane]

I stopped trying to pause for now because I kept forgetting to turn it back on ...

 

[efusco]

I stopped trying to pause for now because I kept forgetting to turn it back on ...

I just started trying to pause...and remembered...and it crashed anyway shortly after turning on when starting a new drive. I don't think the pause is preventing the USB undocking issue.

 

[tom_1983]

I'm having this same issue, worked for 2 days now it just shows a grey X over the dashcam icon and nothing will make it work again. If I plug it into windows it says the drive needs to be repaired, even though it's brand new.

 

[SpudLime]

I'm having this same issue, worked for 2 days now it just shows a grey X over the dashcam icon and nothing will make it work again. If I plug it into windows it says the drive needs to be repaired, even though it's brand new.

The format you did is corrupted. Let windows fix it or reformat. Its not the stick itself.

 

[tom_1983]

The format you did is corrupted. Let windows fix it or reformat. Its not the stick itself.

According to Tesla it's a known issue that should be fixed in a future update which is good to know.

 

[SpudLime]

According to Tesla it's a known issue that should be fixed in a future update which is good to know.

You have a source? Not trying to be rude. I just like to read these things.

 

[SoCalGuy]

I had partitioned my Sandisk drive into a music and dash cam volume. After a day of driving, the car couldn’t see any music on the music partition while the Dashcam worked fine. Hope Tesla fixes issue soon!

 

[tom_1983]

You have a source? Not trying to be rude. I just like to read these things.

No source sorry just lots of people on Reddit with the same issue mentioning the SC and Tesla support told them it was a known issue.

 

[insaneoctane]

Well, since my drive corrupted again today after working fine the last 2 or 3 days, I have reformatted the 4GB drive using the recommended GPT method (entirely via diskpart.exe in Windows 7). We'll see if it lasts and I'll report my findings daily.

Still going 2 days later.... Formatted 10/18 and plugged in around 4pm. Driven multiple times per day since.

 

[viet658]

I've noticed the error happens mostly frequently when the car is on for a short period. For example if I forget something in the car and have to go back to get it, the usb will get corrupted. It does this pretty consistently. Like others have said it doesn't appear the car shuts down properly on short trips and corrupts the drive.

 

[lohboy]

Same here. Got the X in the icon and recording stopped after about 30 minutes of driving. Reformatted and now works again. 32GB Samsung USB drive.

For some reason I cannot get the camera icon to show. This is after 2 different usb drives were tried. I formatted per the instructions on the website. Does anyone have any suggestions? I have 9.0 39.7. 2017 Model X. Thanks in advance.

 

[boaterva]

From what we can see on TeslaFi, 2018.40 is the current release. It does look like 39.7 was halted (only a few cars last few days) and 40 and 40.1 (40.1 may be early access?) are the current ones.

I’d hang in there until you get the next release. There were many reports on Reddit of people calling support and being told that 39.7 was pulled. This included people getting ‘software update ready’ and it even disappeared from cars before actual install, which is rare (I’ve not seen it before in years that I can recall). (Yes, I know the above two paragraphs don’t agree. Makes no sense why a recall doesn’t have 100% effect but that’s what we’ve seen and are seeing on TeslaFi.)