I wanted to share some news with this forum since I don't see it mentioned elsewhere. My Service Advisor told me yesterday that starting last week, valet service will no longer be complimentary at the Dania Beach Service Center. Instead they will charge $100 for valet service. Valet service is where a loaner car is dropped off at a convenient location and your Model S/Roadster is driven in for service. When finished, your vehicle is driven back to your convenient location and the loaner is returned.
I think it's short sighted for a few reasons. If you feel the same, I was instructed to send an email to the Dania Beach SC Manager - [email protected]
Our early VIN Model S has required about 16 different service visits over two years of ownership. Thankfully, valet service has made these service experiences completely tolerable, effectively quashing any annoyance at having that many issues with such an expensive car.
We live in South Miami, which is 37 miles from the Dania Beach Service Center. With traffic, this is easily an hour and a half of travel in each direction. I can only assume that there are thousands of Miami-Dade owners who will be surprised to learn that they will have to pay for valet service or take possibly three hours out of their busy days.
The good will lost by charging $100 for each valet service will most definitely outweigh the revenue gained from this change. Maybe Tesla will start to see it in lower customer service rankings in publications like Consumer Reports and elsewhere. I have to believe someone within Tesla has quantified the value of the free marketing the high ratings in Consumer Reports and similar publications has brought.
Alternatively, if Tesla had a Miami Service Center this wouldn't be an issue. There has to be plenty of available commercial real estate in the Falls Warehouse District and in the Kendall area. Should Tesla want an introduction to people familiar with commercial real estate I''m sure there are plenty of folks that would be happy to do so. Last year, Palm Beach County saw a new Service Center open up. With decisions like the one to charge for valet service, a Miami-Dade County Service Center is rapidly becoming a necessity.
Do you feel the same?
I think it's short sighted for a few reasons. If you feel the same, I was instructed to send an email to the Dania Beach SC Manager - [email protected]
Our early VIN Model S has required about 16 different service visits over two years of ownership. Thankfully, valet service has made these service experiences completely tolerable, effectively quashing any annoyance at having that many issues with such an expensive car.
We live in South Miami, which is 37 miles from the Dania Beach Service Center. With traffic, this is easily an hour and a half of travel in each direction. I can only assume that there are thousands of Miami-Dade owners who will be surprised to learn that they will have to pay for valet service or take possibly three hours out of their busy days.
The good will lost by charging $100 for each valet service will most definitely outweigh the revenue gained from this change. Maybe Tesla will start to see it in lower customer service rankings in publications like Consumer Reports and elsewhere. I have to believe someone within Tesla has quantified the value of the free marketing the high ratings in Consumer Reports and similar publications has brought.
Alternatively, if Tesla had a Miami Service Center this wouldn't be an issue. There has to be plenty of available commercial real estate in the Falls Warehouse District and in the Kendall area. Should Tesla want an introduction to people familiar with commercial real estate I''m sure there are plenty of folks that would be happy to do so. Last year, Palm Beach County saw a new Service Center open up. With decisions like the one to charge for valet service, a Miami-Dade County Service Center is rapidly becoming a necessity.
Do you feel the same?