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Valet Service No Longer Free at Service Center, instead $3 per mile

Discussion in 'Mid-Atlantic' started by Jeffrey Chen, Jul 16, 2015.

  1. Jeffrey Chen

    Jeffrey Chen Member

    Joined:
    Jul 3, 2014
    Messages:
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    Location:
    Owings Mills, MD
    My Service Advisor from Rockville, MD told me today, valet service will no longer be complimentary at the Rockville Service Center. Instead they will charge $3 per mile for valet service. Our early VIN Model S has required about 10 different service visits over two years of ownership. Tesla valet service has made these service experiences easy. FYI, Valet service is where a loaner car is dropped off at a convenient location and your Model S/Roadster is driven in for service. When finished, your vehicle is driven back to your convenient location and the loaner is returned.
     
  2. Max*

    Max* Autopilot != Autonomous

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    Do they still offer loaners and courtesy shuttles for free?
     
  3. TexasEV

    TexasEV Active Member

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    Austin, TX
    Perhaps that's because you're in Owings Mills and the service center is in Rockville? I've heard that service centers have restricted valet service to 10 miles. Will Tesla be opening a service center in the Baltimore area now that the law passed allowing Tesla to open more locations in Maryland?
     
  4. perkiset

    perkiset ... this one goes to 11

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    Location:
    Phoenix, AZ
    We were just at the Scottsdale AZ center yesterday - they said that up to 15 miles was free, expensive after that.
     
  5. glhs272

    glhs272 Unnamed plug faced villian

    Joined:
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    Location:
    Burlington, WI
    Bummer. This has always been a huge convenience factor for me. One of the features I like to impress upon people when extoling the virtues of Tesla's top notch service. Seems like a downward slip to me.
     
  6. neroden

    neroden Happy Model S Owner

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    Ithaca, NY, USA
    As has been mentioned elsewhere, I've now had to tell multiple people not to buy the car because it's impossible to get service.

    There aren't enough service centers. People who live 200+ miles from a service center generally simply can't buy the car now. I think this is a pretty dumb move on Tesla's part.
     
  7. LetsGoFast

    LetsGoFast Active Member

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    Location:
    Virginia
    It is a major hit to those of us in other areas of Virgina. Even for warranty repair work, it is now supposed to cost me $350 per visit.
     
  8. JST

    JST Active Member

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    Ouch. That's pretty harsh.
     
  9. DFiveK2

    DFiveK2 Member

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    Apr 17, 2015
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    Location:
    Rochester, NY
    So at $3/mile.... I'm about 250 miles from the nearest service center... So that's $1000 to send my car in?

    wtf.

    What if my car breaks and needs to be fixed in the service center? Is that $1000 on me?
     
  10. MikeN13

    MikeN13 Member

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    Apr 7, 2015
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    Location:
    Middleton, ID
    I am taking my P85 in for its annual check to a service center 350 miles away. I am driving it in myself so no valet charges. Tesla is providing a loaner car.

    People in this same area have had their vehicle taken to the service center on a flat bed truck when it couldn't run. It was covered by Tesla, but that was last year.

    Mike
     
  11. Blurry_Eyed

    Blurry_Eyed MS Sig #267, MX Sig # 761

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    Dec 29, 2011
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    I think Tesla expanded their free towing range to 500 miles. So if the car is not driveable they would tow it for free. But that still leaves with you having to figure out a way to get to the service center once your car is fixed.
     
  12. LetsGoFast

    LetsGoFast Active Member

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    Location:
    Virginia
    FWIW, in Virginia they are now providing free Ranger service which obviously helps mitigate the problem. I've got the guy outside my office right now.
     

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