My MVPA was available 24 hrs prior to my delivery, which was 10 am this yesterday in Vancouver. The very first thing I looked at and caught the-day-before yesterday was the trade-in value of zero (I was trading in my $35k car), but that number was showing in the downpayment. I immediate emailed the IDA stating it was incorrect. It’s about a $5000 difference in tax going to the BC government instead Tesla. Tesla needs that money nearing the end of the quarter, the BC gov does not. At all.
IDA: Complete radio silence. I had to call the Service Centre in Vancouver to confirm the car was there before making the trip (a 1:35 ferry boat ride and 1 hr drive in traffic). Vancouver’s people are fantastic and if all Tesla employees are this good, they’ll do fantastic once they get through the delivery pain. They confirmed the car was there and verified that “no news is good news” regarding canceling my delivery for today. I didn’t hear from them, so I went to my delivery. Talk about stressful.
They went through a 10-15 minute group overview of the car/charging etc. I had read the manual front to back 4-5 times, so this was a little wasted on me. I kept an open mind, I’m always looking for little nuggets of info.
My DA, Oscar, opened my black embossed Tesla folder with my MVPA and started his speech. I stopped him and showed the error. “Uh oh”. Things came off the rails from here. They sent me across the street with a voucher for a delicious sandwich and latte. This was a great touch while the local Tesla folks attempted pick up the pieces left over from the incommunicado IDA.
Here’s the real reason for this post: The delivery as a total experience was unfortunately awful.
Delivery was in a dark tent in the pouring rain, making it very difficult [read: impossible] to inspect the car. The exterior & interior were dirty, with black rubbery-looking dust on the dashboard, dirty door jams from feet, door cards, carpets etc. They did a 5 minute wipe down of the exterior prior to delivery. It looked like a 5 minute job.
I finally got the car out in to some sort of light in the pouring Vancouver rain and did a 3 minute walk around. Noticed a very small piece of flashing on a tail light, they had the detail/service shop fix it in <10 minutes.
Nothing stopped me from accepting delivery. Gaps, paint, glass: all good.
I love Tesla, the cars, and what they stand for; “the mission”, as it’s put. For $88,000+ CAD though, the dark tent delivery in the pouring rain is not acceptable. While they can’t control the weather, they have full control over the rest of the operation. Today, I found a paint anomaly on the trunk lid, which essentially looks like a paint chip, but has been clear coated. How was I suppose to see that in the conditions I was provided?
Realistically 6-8 hours of washing/cleaning/vacuuming will be needed to properly prep the car to where I’d be satisfied. Then I can go through it with a fine tooth comb and make my first mobile service appointment. I suspect the paint chip will need further work.
Again, the staff were fantastic. Very accommodating and personable. Oscar, Tammy - great job all! Try and keep that consistency moving forward!
AWD is an absolute rocket ship and I love the car. But the experience thus far has been lacking.
IDA: Complete radio silence. I had to call the Service Centre in Vancouver to confirm the car was there before making the trip (a 1:35 ferry boat ride and 1 hr drive in traffic). Vancouver’s people are fantastic and if all Tesla employees are this good, they’ll do fantastic once they get through the delivery pain. They confirmed the car was there and verified that “no news is good news” regarding canceling my delivery for today. I didn’t hear from them, so I went to my delivery. Talk about stressful.
They went through a 10-15 minute group overview of the car/charging etc. I had read the manual front to back 4-5 times, so this was a little wasted on me. I kept an open mind, I’m always looking for little nuggets of info.
My DA, Oscar, opened my black embossed Tesla folder with my MVPA and started his speech. I stopped him and showed the error. “Uh oh”. Things came off the rails from here. They sent me across the street with a voucher for a delicious sandwich and latte. This was a great touch while the local Tesla folks attempted pick up the pieces left over from the incommunicado IDA.
Here’s the real reason for this post: The delivery as a total experience was unfortunately awful.
Delivery was in a dark tent in the pouring rain, making it very difficult [read: impossible] to inspect the car. The exterior & interior were dirty, with black rubbery-looking dust on the dashboard, dirty door jams from feet, door cards, carpets etc. They did a 5 minute wipe down of the exterior prior to delivery. It looked like a 5 minute job.
I finally got the car out in to some sort of light in the pouring Vancouver rain and did a 3 minute walk around. Noticed a very small piece of flashing on a tail light, they had the detail/service shop fix it in <10 minutes.
Nothing stopped me from accepting delivery. Gaps, paint, glass: all good.
I love Tesla, the cars, and what they stand for; “the mission”, as it’s put. For $88,000+ CAD though, the dark tent delivery in the pouring rain is not acceptable. While they can’t control the weather, they have full control over the rest of the operation. Today, I found a paint anomaly on the trunk lid, which essentially looks like a paint chip, but has been clear coated. How was I suppose to see that in the conditions I was provided?
Realistically 6-8 hours of washing/cleaning/vacuuming will be needed to properly prep the car to where I’d be satisfied. Then I can go through it with a fine tooth comb and make my first mobile service appointment. I suspect the paint chip will need further work.
Again, the staff were fantastic. Very accommodating and personable. Oscar, Tammy - great job all! Try and keep that consistency moving forward!
AWD is an absolute rocket ship and I love the car. But the experience thus far has been lacking.
