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Vehicle shutting down - PULL OVER SAFELY
- Thread starter TonyP_UK
- Start date
Yeesh!
The motor shutdown is pretty bad, although it's the kind of thing which happens on cars. My brother is a tech for Audi and the stories he tells of "common faults" on a brand known for its quality and reliability shock me! Especially on newer model cars released within the last couple of years. I don't even get him started on the eTron anymore lol.
The really bad part of this is the customer service. Telling the customer there is "No ETA" is terrible, not providing an equivalent or better courtesy car is pretty bad, but expecting you to travel over a hundred miles to collect is absolutely appalling! They could contract in a freelance driver for not much money (relatively speaking) to deliver it, and it should be their responsibility to do so for a major warranty repair like this!
The motor shutdown is pretty bad, although it's the kind of thing which happens on cars. My brother is a tech for Audi and the stories he tells of "common faults" on a brand known for its quality and reliability shock me! Especially on newer model cars released within the last couple of years. I don't even get him started on the eTron anymore lol.
The really bad part of this is the customer service. Telling the customer there is "No ETA" is terrible, not providing an equivalent or better courtesy car is pretty bad, but expecting you to travel over a hundred miles to collect is absolutely appalling! They could contract in a freelance driver for not much money (relatively speaking) to deliver it, and it should be their responsibility to do so for a major warranty repair like this!
Well, I tried calling them this am... 20mins no answer, trying again for a second time and now up to 15mins no answer.
Clearly they are all cashing in on their share split and rolling in on all the money they are making.
Horrendous service, and I have no idea as to how I get my car back. In addition as they aren't open on Saturdays, I may need to lose a day's work to pick up this POS.
Clearly they are all cashing in on their share split and rolling in on all the money they are making.
Horrendous service, and I have no idea as to how I get my car back. In addition as they aren't open on Saturdays, I may need to lose a day's work to pick up this POS.
Your right there not open weekends
Assume your calling this one, if not give it a try 01213680645.
Birmingham text number is +447401195739
Mine had to get flat bedded less than 24 hours after delivery and when I was insistent they needed to sort the return they did.
Alternatively you could retry roadside and they might help, I found them super friendly and also they seem to have magic contact numbers.
Assume your calling this one, if not give it a try 01213680645.
Birmingham text number is +447401195739
Mine had to get flat bedded less than 24 hours after delivery and when I was insistent they needed to sort the return they did.
Alternatively you could retry roadside and they might help, I found them super friendly and also they seem to have magic contact numbers.
LongRanger
Active Member
You could call the deliveries line and give them the story / ask for them to find you the right person.
Ugh. As Bham is my closest SC, it fills me with dread at the thought of ever having to reply on them with my future purchase....
Thunderbird1
Thunderbird1
I'd be willing to bet that they are all the same...
Funny enough they were quick to answer last week. I do think its new car deliveries that's behind the long call delay, but ultimately its just not good enough
Sadly not heard from Tesla or managed to get through to them all week.So don't leave us hanging!! Have you been reunited and what hoops did you have to go through?
LongRanger
Active Member
Well finally got a call from the his morning from the Bham SC. The kind lady informed that they would arrange shipping of my car to me and I should get it in the next couple of days.... Here's hoping
So I'm on a promise for Monday, apparently will be brought to me on the back of a ice
Here's hoping
Here's hoping
Well it's back, and it drives. That's a positive I suppose...
Not washed, which just reinforces my view of Tesla, great tech, OK product, but terrible customer experience.
Still waiting for the promised taxi refund, not going to hold my breath.
Not washed, which just reinforces my view of Tesla, great tech, OK product, but terrible customer experience.
Still waiting for the promised taxi refund, not going to hold my breath.
LongRanger
Active Member
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