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Verify your "MY TESLA, PROFILE" information is correct

Discussion in 'Model S: Ordering, Production, Delivery' started by brianman, Sep 16, 2012.

  1. brianman

    brianman Burrito Founder

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    #1 brianman, Sep 16, 2012
    Last edited: Sep 16, 2012
    I've never clicked the Profile button under My Tesla before. It never occurred to me that I had any reason to do so.

    Amidst the various "I've got a delivery date!" emails, I'm starting to make sure things are ready. Like finding an electrician, making sure Tesla has my cell # instead of my (solicitor) land line, etc.

    In that light, I happened to check the PROFILE information under MY TESLA and it had the wrong phone number (and some other things incorrect). I've corrected the information, and also contacted Tesla because the data it was showing looked like an IT/Operations database corruption situation.

    My main point:
    Make sure your profile data is correct, since it's more difficult for them to contact you if they have the wrong phone number and/or e-mail address. ;)
     
  2. widodh

    widodh Model S R231 EU

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    Isn't this awesome? A CAR company where you can log on and change your data? They identify you through your e-mail address and that's it :)
     
  3. brianman

    brianman Burrito Founder

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    From a technical perspective, it's compelling. Personally, I find it a little scary when involving such large $ and the emotional attachment that has developed around a Model S reservation. [The latter meaning that I'm somewhat less worried that I can't get my money back if something goes sideways, but that a foiled reservation may not be as easily recoverable.]

    Sidenote:
    I also sent an e-mail to my two most frequent Tesla contacts containing both the old (incorrect) and new (correct) information for two reasons: (1) to have a more formal record of the change rather than just a 'loose' website update and (2) so that they have the old data available for debugging/analysis purposes if needed.
     
  4. widodh

    widodh Model S R231 EU

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    What they could do it send you a copy of the change to your old e-mail address (if you change it).

    This way you will always be notified if somebody would get access to your My Tesla account and you also have some kind of proof of the change.

    We do this with our customers who change their details with us.
     
  5. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    That is what most places that you have financial dealings do as well. In my opinion, that's just part of being professional. However, based on the the way the TM website is maintained, I don't think anyone can use the term professional--at least not when they are sober.
     
  6. wycolo

    wycolo Active Member

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    Just logged in. There is also a password, which FFox remembered, thank you. All info is correct & I saved scans.
    --
     
  7. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    The problem is that if someone should happen to spoof your password or bypass site security (which is more likely), and change your information, it would be nice to be notified that something changed. Even a generic, "There has been a change to your profile recently. If you are not aware of making any recent changes, please contact..." would be fine. If the email address has been changed, then the notification should go to the original email address (if it was a legitimate change, it would like bounce, of course) but a non-legitimate change would succeed.
     
  8. Boatguy

    Boatguy Member

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    I took delivery today, does MyTesla have any use after delivery? I can't see anything other that the ability to download the manuals. Is that it?
     
  9. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    It should also show any service plans that you can or have purchased.
     
  10. Boatguy

    Boatguy Member

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    Yes, I see that now also. Thanks!
     

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