I had the unfortunate experience Monday around 4:45 of hitting a huge pothole (totally covered by water) that totally flattened my right rear tire and damaged beyond repair the right front tire. So that was my first experience in calling roadside assistance. The roadside assistance truck was there at the promised time (within 2 hours) and it took 15 minutes to replace my rear tire with a loner. Since this was after the service center had closed, first thing Tuesday morning I called for an appointment, was told to be there at 10:30 AM and by 11:15 AM, I was out the door with 2 brand-new tires installed. While obviously I’m not happy about hitting a pothole and incurring the cost of 2 new tires, I couldn’t be happier with the service provided by Tesla.