Fremont Delivery Experience for a Saturday in July
I have to admit I am a little biased because I was excited about getting the car so here goes:
We had a 4:30 pm appointment but was actually seen at 6 pm. I arrived there at 12:30 pm (my fault) because I am the kind of person where you tell me no and that means "maybe". I was requesting an earlier slot for Saturday but my ISA said that no earlier appointments until 4:30 pm.
Fremont was a mad house with tons of people waiting for their cars. I wouldn't say there were lines out the door but the center was definitely full. I probably saw the coffee pot getting replaced at least 10 times when I was there. My wife noted that the restrooms were horrible and they should have hired someone to keep things clean (1 hour later someone in a non-tesla uniform is cleaning lol).
I would say Tesla was about a good 1.5 hours behind in their appointments. The employees were hustling walking fast and working hard. I have no doubt the problem was not a lack of effort. I can't see the employees keeping up this pace everyday. I hope the weekday deliveries or not as hectic.
I noticed the car appeared in my Tesla app at my appointment time 4:30 pm so I walked outside to take my time (Tesla was behind) checking out the car. The car looked amazing but I did find some small cosmetic issues. About four paint chips small in size but noticeable, frunk slightly misaligned, rear quarter panel on passenger side sticking out a bit (not obvious but when comparing to other M3 you can tell), and some the drivers door trim not lined but with rear door trim. At a distance you really could not tell the car had any cosmetic issues but when inspect the car and you are the one paying 60K then yes, you will notice it.
I was crossing my fingers I would get a good delivery specialist but that was not the case. I was walked to my car, offered to take a pic, was told to sit in the drivers seat and we would create a driver profile. He showed me the trunk (only because I wanted to put my backpack in there). The DS did show me how to adjust the mirrors and seat and then said to feel free to play around with the settings but don't drive off yet and he would be back (He never came back!). I sat there for 35 minutes and nothing. I finally tracked him down inside the center and he was trying to get the temporary registration as that team was backed up as well. Finally got it and then we documented my cosmetic concerns.
I overheard other DS going over most of the functions in detail and had a good demeanor about them. I saw other DS pointed out this and that about other peoples cars but that was not the case for me. Even though I knew a lot about the car already and am a Tesla fan I did feel somewhat neglected especially after paying 60k. I have gotten a more detailed explanation about my Weber Genesis grill at Orchard Supply in comparison to my car LOL. I think its the luck of the draw when it comes to getting that good delivery experience.
Don't get me wrong I am happy with the car and being at the Tesla Delivery Center. In Fresno we have no Tesla Service Center so it was a treat for me. Like I said I am a bit biased. Part of me was like just give me the key card and I will figure out the rest and part of me wanted to be shown most of features even though I knew already.
The car looks amazing!! This is the best car I have ever driven and my first EV. I am super impressed and am looking forward to our road trips. Autopilot calibrated at 38 miles. The car i received has a July 2018 build and had 11 miles on it. My first supercharge visit was my wife's favorite at the Gilroy Outlets.
Thank you to all of the forum members as you are a special group of support.
