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Visible mechanism to track bugs/feature requests?

Discussion in 'Tesla, Inc.' started by MarkBrokeIt, May 13, 2018.

  1. MarkBrokeIt

    MarkBrokeIt Supporting Member

    Joined:
    Apr 21, 2018
    Messages:
    184
    Location:
    Seattle
    Forums like TMC are great in letting users share info with one another. But they're a nightmare for engineers @ a company to try to parse to discern any common patterns/problems. You often end up with a half dozen or more threads on the same issues, and they typically devolve into the same few users arguing with one another about a topic they've already covered in other threads. So I think Tesla needs a better mechanism to help track what their customers care about.

    Some companies use sites like User Voice to help track problems/feature requests in a more organized manner. It also gives people a way to track the feature requests they've made. Based off the dumpster fire that is the official Tesla forum, , seems like it would make sense to leverage an existing product like this.

    These sites have a limited # of votes per user, so that one person doesn't just go +1/+5 a bunch of random things...they have to be very selective about how they vote.

    Tesla is obviously a high tech company, and is releasing updates frequently. But it's on their schedule, often with no clear roadmap of what they're doing next and that doesn't always align with what users want (and sometimes not with what Elon promises).

    So why haven't they taken full advantage of their passionate user base to help guide critical improvements?
     
  2. HankLloydRight

    HankLloydRight No Roads

    Joined:
    Jan 18, 2014
    Messages:
    11,301
    Location:
    Connecticut
    We tried that a few years ago, and while somewhat interesting, it just devolved into a gripe fest.

    See: Vote on software features/bugs to fix in 7.1 and beyond

    Also, we've known for a long time that Tesla has their priorities (i.e. Full Self Driving) and that the real bugs (media player) never get fixed or addressed (although the Nav has finally been updated, still no waypoints or alternate origin navigation, etc).

    So while we could do something, Tesla never really has indicated that they'll do anything based on surveys like this. They have their own feature/bug roadmap, and having us do it for them will likely have little to zero effect.
     

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