Voice command doesn't register

[Coldones]

When pushing the right scroll wheel to kick off a voice command, mine will only work half the time. I'll speak the command and it acts like it doesn't hear me. And then 10 minutes later I'll try again and then it works fine.

Does anyone else encounter this? Not sure if it's just a software bug or an issue with the microphone.

 

[swaltner]

Yep, this has been reported by several folks with some of the recent firmware releases. I hadn't noticed that you could wait and it would possibly work 10 minutes later. I usually am impatient, so I reboot the main screen and then submit a bug report for the mic not working and then another one for the original thing I was trying to bug report (since bug reports are generally the only thing I use the voice commands for).

 

[Runt8]

Yes, happens to me all the time.

 

[SJC3]

Anyone else still dealing with this? Are the latest soware versions fixing this?

 

[GabrielG]

Anyone else still dealing with this? Are the latest soware versions fixing this?

Still happening. I had this happen yesterday and i'm running 2018.44.2.

 

[ksb467]

I get it in 42.3. But for me it’s always linked to LTE or WiFi not being connected, which is an obvious dependency.

 

[Lpleiss]

Yes, still an issue for me on 44.2. I thought it might be related to playing media from my phone, because if I manually pause my media sometimes it will work. But maybe it’s just coincidence. I’d say it works less than 50% of the time.

 

[ecarfan]

Still happening. I had this happen yesterday and i'm running 2018.44.2.

I am having the same issue on that firmware version. It worked more consistently a month ago. The issue is intermittent. I do not think it is a wifi/LTE connection issue.

 

[TeeEmCee]

I am having the same issue on that firmware version. It worked more consistently a month ago. The issue is intermittent. I do not think it is a wifi/LTE connection issue.

I bet it has to do not only with local connectivity but also with server availability. It seems that all voice commands require server-side validation.

Did Tesla ever say who’s processing all the voice commands, what the voice data retention policy is etc.?

 

[davebloyd]

I have had the same problem since new, Dec 15, 2018. Works about half the time. Just did the 50.6 update & no change.

 

[Needsdecaf]

I have mobile service coming out to check my car tomorrow for this. Half the time, it just sits there, like I’m not speaking. It won’t register any words.

Personally I think it’s a BT mic issue. People complain about my voice call quality. We shall see.

 

[davebloyd]

Please post the results from that mobile service.

 

[Needsdecaf]

Issue resolved.

Three people said sound quality was better. One I had spoken to in the morning.

Voice command seems to be working better. Still had an instance or two where nothing registered, it then it would the next time. Which is an improvement.

 

[TeeEmCee]

Issue resolved.

Three people said sound quality was better. One I had spoken to in the morning.

Voice command seems to be working better. Still had an instance or two where nothing registered, it then it would the next time. Which is an improvement.

Resolved how?
Mine behaves the same way (doesn’t work half the time).

 

[Needsdecaf]

Resolved how?
Mine behaves the same way (doesn’t work half the time).

Sorry, thought I had addressed that in posts above. I did not!

They replaced the Bluetooth microphone module in the upper console. Works much better now. Still way worse than Siri, though.

 

[TeeEmCee]

Sorry, thought I had addressed that in posts above. I did not!

They replaced the Bluetooth microphone module in the upper console. Works much better now. Still way worse than Siri, though.

Thank you!

 

[Needsdecaf]

Issue not completely resolved. Had more issues this morning. But still better than before.

 

[TeeEmCee]

Issue not completely resolved. Had more issues this morning. But still better than before.

Here’s what I have ascertained:

The voice commands work by processing your input locally, at first, and then by sending it to the cloud to a more capable engine. You can see how it first transcribes what you said, often times not quite correct, and then it fixes it after half a second or so. If the cloud connection fails, instead of just rolling with what it has, it does nothing (a rather puzzling implementation).

This should be an easy fix by their software team, however they may be tied by agreements with their voice recognition provider who, I bet, would very much like to collect all your voice input data for their own legit and totally-not-nefarious purposes.

 

[dhrivnak]

When pushing the right scroll wheel to kick off a voice command, mine will only work half the time. I'll speak the command and it acts like it doesn't hear me. And then 10 minutes later I'll try again and then it works fine.

Does anyone else encounter this? Not sure if it's just a software bug or an issue with the microphone.

It could be one of two things. First is my car can take 1-3 minutes to get the ATT bars, meaning I am off line. When off-line there are no voice commands. If you are showing cellular coverage then maybe your media center is down. Sometimes a reboot will solve it but occasionally I have to stop and do a hard restart.

 

[TeeEmCee]

It could be one of two things. First is my car can take 1-3 minutes to get the ATT bars, meaning I am off line. When off-line there are no voice commands. If you are showing cellular coverage then maybe your media center is down. Sometimes a reboot will solve it but occasionally I have to stop and do a hard restart.

For me the signal bars and the functioning of the voice commands do not correlate well.