The voltage of the battery pack will vary with state of charge. Here's a graph showing how the voltage changes for a generic cell:
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The battery pack has a bunch of these cells in series, thus boosting the voltage to a much higher level, but each cell will act pretty much like this, and when the battery is almost empty, you will have a much lower voltage on the battery pack. When charging, the voltage one would measure on the battery would be higher than if you are not charging, this is because you need to apply a higher voltage to the battery to get the current to flow into the battery and thus charge it.