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Volume Turning Itself Down at Certain Levels MY Bluetooth Iphone Spotify App

Jacktracks707

New Member
Feb 12, 2021
3
2
North Bay
Hello all, hoping someone out there can steer me in the right direction to solve this minor annoying issue. Maybe there is some setting I need to change in my audio path to correct this issue. Here is a video of what is happening and more information below.

Model Y Bluetooth IPhone Spotify Issue

I took delivery of MY about 3 weeks ago. I absolutely love the car and have no fit, finish, or performance issues whatsoever. The only issue I am having is with the car audio volume levels in certain scenarios. My preferred audio path is using the spotify app on my iphone streaming bluetooth to the Tesla. In the music section I am connected to phone. My issue is that the volume will turn itself down at certain levels. Specifically at the approximate 60-85% max volume range. Example - say I am at 60% max volume (which I call set point because this is where it automatically turns itself down to) if I bump it up to approx 75% max volume it immediately reverts back to that set point of 60%. Same thing happens if I go a notch or two higher or lower (65% or 80% etc). The wierd thing is that doesn't happen once I take it up to 90-100% max volume it will stay there. In my example video I show this at the end how it won't turn down if I turn it up to 90%+. Once its passed approx 90% max volume it will stay there and not turn itself back down to 60%. I prefer my music in the 75%-80% max volume range. 90%+ is blaring and somewhat distorting and the set point of 60% is just a little too low for my taste.

I am on the newest Tesla software version of 2021.4.3 568eaf33670d. Latest iphone software of 14.4. Newest iphone IOS allows you to choose device type for Bluetooth devices which I've enabled CAR STEREO. I have searched through all the major Tesla forums and tried all suggestions in previous threads but I am still having this issue. Tonight I tried using the built in Spotify App through Tesla and this problem wasn't occuring. I will play more with that after work to confirm that this is only happening in Iphone Spotify app. This leads me to believe that this is an iPhone/Spotify app issue not the Tesla UI. I have gone through all settings in the Spotify iphone App and iphone settings and I don't have any volume limits set or anything like that. I have a mobile service appointment set up for next week but would like to solve this before then and not waste the service teams time.

Seperate question if I use the built in Spotify App on the Tesla infotainment center is it streaming from LTE or using the songs I have saved on my iphones harddrive. When I use the built in Spotify Tesla App and have the Spotify App open on my phone the current track is playing with the correct time in the track. I ask this because have all of my playlists downloaded to my phone in "Very High Quality" Bitrates for best sound quality. I would much rather prefer to play music at the highest quality bitrate. It's kind of hard to tell by switching back in forth between the two. If anyone knows for sure that would be highly appreciated information.

Thank you all for reading and for any help or suggestions you might suggest.
 

jcanoe

Active Member
Oct 2, 2020
1,791
1,765
Maryland
Seperate question if I use the built in Spotify App on the Tesla infotainment center is it streaming from LTE or using the songs I have saved on my iphones harddrive. When I use the built in Spotify Tesla App and have the Spotify App open on my phone the current track is playing with the correct time in the track. I ask this because have all of my playlists downloaded to my phone in "Very High Quality" Bitrates for best sound quality. I would much rather prefer to play music at the highest quality bitrate. It's kind of hard to tell by switching back in forth between the two. If anyone knows for sure that would be highly appreciated information.

To use the native Tesla Spotify application you must have a Spotify Premium account. You need to activate the Tesla Premium Connectivity to stream Spotify using LTE. The Tesla Spotify application will only stream Spotify content using your home Wifi, other Wifi or LTE. Your Spotify playlists should sync with the Tesla but in my experience the Tesla Spotify application often loses track of the current play list. If you care about audio quality you may want to compare the BT streaming sound quality with the Tesla Spotify sound quality. I found that the streamed audio playback via the Tesla Spotify application sounded better than the BT connection.
 
Last edited:

derichio02

Member
Apr 6, 2019
280
153
California
This issue has happened on both my Model S and Model 3 for over a year. I never found a solution other than raising the volume on the phone itself...
 

MMBTUS

Member
Sep 12, 2018
180
153
Palm Beach County Florida
Hello all, hoping someone out there can steer me in the right direction to solve this minor annoying issue. Maybe there is some setting I need to change in my audio path to correct this issue. Here is a video of what is happening and more information below.

Model Y Bluetooth IPhone Spotify Issue

I took delivery of MY about 3 weeks ago. I absolutely love the car and have no fit, finish, or performance issues whatsoever. The only issue I am having is with the car audio volume levels in certain scenarios. My preferred audio path is using the spotify app on my iphone streaming bluetooth to the Tesla. In the music section I am connected to phone. My issue is that the volume will turn itself down at certain levels. Specifically at the approximate 60-85% max volume range. Example - say I am at 60% max volume (which I call set point because this is where it automatically turns itself down to) if I bump it up to approx 75% max volume it immediately reverts back to that set point of 60%. Same thing happens if I go a notch or two higher or lower (65% or 80% etc). The wierd thing is that doesn't happen once I take it up to 90-100% max volume it will stay there. In my example video I show this at the end how it won't turn down if I turn it up to 90%+. Once its passed approx 90% max volume it will stay there and not turn itself back down to 60%. I prefer my music in the 75%-80% max volume range. 90%+ is blaring and somewhat distorting and the set point of 60% is just a little too low for my taste.

I am on the newest Tesla software version of 2021.4.3 568eaf33670d. Latest iphone software of 14.4. Newest iphone IOS allows you to choose device type for Bluetooth devices which I've enabled CAR STEREO. I have searched through all the major Tesla forums and tried all suggestions in previous threads but I am still having this issue. Tonight I tried using the built in Spotify App through Tesla and this problem wasn't occuring. I will play more with that after work to confirm that this is only happening in Iphone Spotify app. This leads me to believe that this is an iPhone/Spotify app issue not the Tesla UI. I have gone through all settings in the Spotify iphone App and iphone settings and I don't have any volume limits set or anything like that. I have a mobile service appointment set up for next week but would like to solve this before then and not waste the service teams time.

Seperate question if I use the built in Spotify App on the Tesla infotainment center is it streaming from LTE or using the songs I have saved on my iphones harddrive. When I use the built in Spotify Tesla App and have the Spotify App open on my phone the current track is playing with the correct time in the track. I ask this because have all of my playlists downloaded to my phone in "Very High Quality" Bitrates for best sound quality. I would much rather prefer to play music at the highest quality bitrate. It's kind of hard to tell by switching back in forth between the two. If anyone knows for sure that would be highly appreciated information.

Thank you all for reading and for any help or suggestions you might suggest.
I’ve got a brand new MY, and I experience the same behavior but see a broader scope to the issue. Not ready to conclude it’s a bug.

The newest firmware has different default volume settings for different sources. My iPhone defaults to 80%, but is inaudible at lower settings. Switch to Spotify and it’s set to 25% but allows manual control.

I suspect the MY amp controls or responds to the input source levels. You might be on to something with the iPhone settings option. “Car stereo” may cut output levels and the amp tries to compensate. But. We have to able to make the phone calls louder. Can’t start with audible at 80%.
 

JarrettStevens

New Member
Mar 22, 2021
2
0
Chicago
I'm having a similar issue with the NATIVE SPOTIFY APP.
When listening to music while driving, the volume on vocals is really difficult to hear.
It almost feels like it's turning it down...but mostly just the Vocals (or High End?).
I've tried messing with every SPOTIFY app setting I can on my iPhone...but it doesn't make a difference.
Anyone else experience anything like this?

When I'm parked...or sitting still...it's fine.
Only when I'm driving / driving at higher speeds.

thanks.
 

Jamiroquai

New Member
Apr 19, 2021
2
0
Nederland
Hi! Glad to know I am not the only one experiencing this. I have a M3P (currently running 2021.4.12) and I have this exact same issue with the exact same setup. Already have a ticket with a Tesla specialist, only need to make a video like you did and send it to them to investigate. It didn't ring any bell add their end for now.

Tested this issue with a phone call but couldn't reproduce. This is interesting though because that might point that it has something to do with the iOS settings. The confusing thing here is that every possible audio limitation or noice-reduction setting is already turned off.

Will update this thread if Tesla replied to my vid.
 

Jamiroquai

New Member
Apr 19, 2021
2
0
Nederland
Hello all, hoping someone out there can steer me in the right direction to solve this minor annoying issue. Maybe there is some setting I need to change in my audio path to correct this issue. Here is a video of what is happening and more information below.

Model Y Bluetooth IPhone Spotify Issue

I took delivery of MY about 3 weeks ago. I absolutely love the car and have no fit, finish, or performance issues whatsoever. The only issue I am having is with the car audio volume levels in certain scenarios. My preferred audio path is using the spotify app on my iphone streaming bluetooth to the Tesla. In the music section I am connected to phone. My issue is that the volume will turn itself down at certain levels. Specifically at the approximate 60-85% max volume range. Example - say I am at 60% max volume (which I call set point because this is where it automatically turns itself down to) if I bump it up to approx 75% max volume it immediately reverts back to that set point of 60%. Same thing happens if I go a notch or two higher or lower (65% or 80% etc). The wierd thing is that doesn't happen once I take it up to 90-100% max volume it will stay there. In my example video I show this at the end how it won't turn down if I turn it up to 90%+. Once its passed approx 90% max volume it will stay there and not turn itself back down to 60%. I prefer my music in the 75%-80% max volume range. 90%+ is blaring and somewhat distorting and the set point of 60% is just a little too low for my taste.

I am on the newest Tesla software version of 2021.4.3 568eaf33670d. Latest iphone software of 14.4. Newest iphone IOS allows you to choose device type for Bluetooth devices which I've enabled CAR STEREO. I have searched through all the major Tesla forums and tried all suggestions in previous threads but I am still having this issue. Tonight I tried using the built in Spotify App through Tesla and this problem wasn't occuring. I will play more with that after work to confirm that this is only happening in Iphone Spotify app. This leads me to believe that this is an iPhone/Spotify app issue not the Tesla UI. I have gone through all settings in the Spotify iphone App and iphone settings and I don't have any volume limits set or anything like that. I have a mobile service appointment set up for next week but would like to solve this before then and not waste the service teams time.

Seperate question if I use the built in Spotify App on the Tesla infotainment center is it streaming from LTE or using the songs I have saved on my iphones harddrive. When I use the built in Spotify Tesla App and have the Spotify App open on my phone the current track is playing with the correct time in the track. I ask this because have all of my playlists downloaded to my phone in "Very High Quality" Bitrates for best sound quality. I would much rather prefer to play music at the highest quality bitrate. It's kind of hard to tell by switching back in forth between the two. If anyone knows for sure that would be highly appreciated information.

Thank you all for reading and for any help or suggestions you might suggest.

Just got a reply from Tesla Support on this:

“The issue you are experiencing with the audio volume is due to a phone/vehicle volume setting mismatch. The issue is currently under investigation with a fix expected within future firmware updates (no date communicated).

We can't communicate on work in progress and future improvement in general I am afraid, but this is an area where Tesla's engineers and developers are constantly working on for a better customer experience.”

Hoping the fix will be rolling out soon :)
 

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