Wailing wall for Australian Model 3 team VINLess!

[tessiestraya]

I went to Chadstone and the sales advisor told me they are definitely taking a break.
He told me they were flat-out and were doing 14hr shifts for a week straight saying that they were pretty much in delivery hell. Having the.. interesting.. quality control on the cars didnt help either.

I definitely am fine with them taking a break, they deserve it but I would have liked some more communication saying whats happening. Although I can see the backlash from customers doing that.

 

[TASKA9]

I personally have abandoned any hope of delivery in October, and I am losing hope for a delivery before I travel in late November.

It has been said before, but this has to be there worst delivery experience that I have ever had. Far worse than any traditional car maker, that is for sure. Local people are friendly but know nothing.

I think you have good chance of getting yours late October or early November. Now, that is gonna cause dilemma for me because I travel in early November. But I have reset my expectation, before Nov is a bonus otherwise late Nov or early Dec.

About the delivery, I would have to say, it is a launch of a very popular model. Still not an excuse but ...

 

[TASKA9]

Some of the employees worked 20 days in a row without a break.

*put on my capitalist cap* If they get the deserving pays, I would say I have no sympathy.

 

[TASKA9]

Although I can see the backlash from customers doing that.

Nowaday, my motto is transparency and honesty. I call that communication backlash as giving my customers choices. Most of us, if we had to choose we would have chosen to stay in the line because we want our bloody cars. And if they did it properly there would be minimal backlash or none at all.

 

[CpuID]

I strolled past the Brisbane store yesterday, very minimal going on. I saw one blue Model 3 pulling out of the carpark behind service (where they park the Ranger car I believe), possibly an owner leaving? Couldn't say for sure. None parked upstairs outside, I didn't take a close look in the downstairs carpark though. Didn't see any deliveries occurring at the time upstairs.

Looked like one sales advisor in the showroom talking to someone, that was about it. I'd concur it feels like they might be taking a bit of a recovery period to compensate for the EoQ hectic schedule.

 

[WoodWombat]

Nowaday, my motto is transparency and honesty. I call that communication backlash as giving my customers choices. Most of us, if we had to choose we would have chosen to stay in the line because we want our bloody cars. And if they did it properly there would be minimal backlash or none at all.

Exactly, it would be great if we could actually see the line that we are standing in, or at least have the equivalent of the phone system "your call is important to us and you have progressed in the queue, you are currently in 10th position" pushed out occasionally. Instead, I have had no Tesla-initiated communications since the SMS of 11th September. And no personal, specific information on my delivery at all. Response to communications initiated by me have been patchy and non-committal.

 

[tessiestraya]

Well, I'm not against that whatsoever, I agree with transparency and in Australia we like to have our work life balance too, which Tesla employees definitely should have.
But thats just us, and theres other more.. pretentious customers that would immediately cancel since their car isn't being delivered on a silver platted delivered on a bed of swans feathers by a marching band and there will be a slight delay on delivery.

 

[smaldo]

Well done to those Tesla team members who have been putting in the hard yards. Many of us here who are in a position to purchase their products already have plenty of hard yards on the board. Poor communication is a result of poor resourcing and planning. It's not like 2-3k cars just arrived out of the blue and needed to be delivered.

Just offload all the cars in a paddock, assign the vehicle to the owner's account and let them go smart summon it to the gate

 

[DanBoy]

At no point have I felt any bitterness towards the TESLA staff, I have just been astounded at how amateur the whole logistics process is from a planning point of view. The staff have been working their arses off with the tools they have been given. TESLA have had years to figure out an efficient way to assign and deliver vehicles and don’t seem to have learned any lessons.

 

[Kilak]

Sounds to me they are just doing busy work.

Didn't I hear somewhere "long is wrong, tight is right"? I wonder who said that.

 

[HighlyCharged]

I strolled past the Brisbane store yesterday, very minimal going on. I saw one blue Model 3 pulling out of the carpark behind service (where they park the Ranger car I believe), possibly an owner leaving? Couldn't say for sure. None parked upstairs outside, I didn't take a close look in the downstairs carpark though. Didn't see any deliveries occurring at the time upstairs.

Looked like one sales advisor in the showroom talking to someone, that was about it. I'd concur it feels like they might be taking a bit of a recovery period to compensate for the EoQ hectic schedule.

I suspect what's happened is that they rushed for EoQ when all those vehicles came off the ships, as we are all aware, and now there's no rush any more as people are taking a well-earned break (and it was school holidays). Given that Debussy unloaded a couple of days ago, and Seoul Express is 1.5 days away, we'll see some action soon when the logistics company picks up and starts moving the vehicles to the delivery centres.

 

[RED DRAGON 78]

I suspect what's happened is that they rushed for EoQ when all those vehicles came off the ships, as we are all aware, and now there's no rush any more as people are taking a well-earned break (and it was school holidays). Given that Debussy unloaded a couple of days ago, and Seoul Express is 1.5 days away, we'll see some action soon when the logistics company picks up and starts moving the vehicles to the delivery centres.

Yeah i was thinking today, if there are Tesla's being unloaded and coming, they arent going to just leave them sitting with logistics...

 

[smaldo]

Yeah i was thinking today, if there are Tesla's being unloaded and coming, they arent going to just leave them sitting with logistics...

You would think but they still have cars that landed on the 16th August just sitting around.

 

[Togusa09]

You would think but they still have cars that landed on the 16th August just sitting around.

Are these cars confirmed, or is this just speculation based on an assumption that full VIN ranges were shipped?

 

[tessiestraya]

I still believe that most if not all the employees are burned out and are taking a short break.
This is probably the reason for the recent radio silence and lack of movement.
I've only had my emails start being replied to today after a week of radio silence and no read receipts so maybe they are back into it.

 

[Jenny99999]

Now, that is gonna cause dilemma for me because I travel in early November.

I am also travelling in early November (going on a 2 week cruise on the 3rd), I can just imagine that I will finally get my car on the 2nd and have to leave her straight away
Or even worse - miss out on an early November delivery because I can’t take delivery within a week!!!

 

[smaldo]

Are these cars confirmed, or is this just speculation based on an assumption that full VIN ranges were shipped?

I've had a hidden VIN since late August which landed on Cap Capricorn 16th Aug. VIN informally confirmed by Tesla rep.

 

[CpuID]

Are these cars confirmed, or is this just speculation based on an assumption that full VIN ranges were shipped?

I've been told there is still "inventory" being "shuffled around" in country. No clarification on why, but it sounds like there are definitely undelivered cars in AU for various reasons. No idea on the quantities, models or locations of course.

Could be cancellations, people changing the model on their order, damage in transit (awaiting parts? didn't pass QA at Autonexus? more 12V batteries?), people not taking delivery on schedule due to their own circumstances (travel, finance etc), car carrier logistics/timing issues, inventory on hand at each capital city not matching the outstanding orders in that city, and also the potential for Tesla staff taking time in lieu after the EoQ rush...

Lots of valid reasons

A thought: I wonder how many ships with cars had left California before the first ship with cars arrived in Australia, when they determined the 12V batteries needed swapping... I remember reading they "flew" some batteries in to get cars out the door (likely the ones on the first ships arriving), that may have been to meet the EoQ deliveries target. I wonder if past EoQ for cars still undelivered, if they opted to use sea freight for more battery stock, to save freight $? That could go for any part that needed replacing, not just 12V batteries...

I am also travelling in early November (going on a 2 week cruise on the 3rd), I can just imagine that I will finally get my car on the 2nd and have to leave her straight away

Sucks for me also, I've got travel booked for next week, luckily only 5 days but I'm just betting I get a call asking if we can take delivery while I'm away, knowing Murphys law... the closer it gets though the less likely of that scheduling conflict being such a short trip.

 

[SixtyFo]

For those getting finance for their car, how is the order process supposed to work. I've placed my order and filled out all the delivery details and have now gotten approval from macquarie, however trying to search for a vin shows no json object at all rather than "Vin":null as suggested.

 

[WoodWombat]

For those getting finance for their car, how is the order process supposed to work. I've placed my order and filled out all the delivery details and have now gotten approval from macquarie, however trying to search for a vin shows no json object at all rather than "Vin":null as suggested.
View attachment 464718

Allegedly, Tesla will eventually allocate a vehicle, and you will be contacted by a delivery specialist and a VIN will show up. I say allegedly because you are on the "Team VINless" support thread, where many of us reserved in 2016 and ordered about 5 seconds after orders opened, but are still waiting for VINs to be allocated.