TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Waiting for body repair parts - any suggestions?

Discussion in 'Model X' started by fixerny, Jul 16, 2017.

  1. fixerny

    fixerny Member

    Joined:
    Jul 16, 2017
    Messages:
    5
    Location:
    Orange County CA
    I'll start off by saying the this minor fender bender was 100% my fault. While entering a parking garage I cut the wheel a but too tightly and rubbed the drivers side against a steel bollard set into the concrete floor of the garage. Ouch to my beautiful P90D. A lovely new crease down the side - the aluminum sheetmetal folded like an empty coke can. Minor problems with latching the falcon wing door confirmed that I had done a wonderful low speed number on my prized Model X. This was back in April - my insurance company was great, we found an authorized Tesla body shop close by and off my car went on a flatbed to them two days later. We had to rent an ICE SUV as a replacement to get the kids back and forth to school etc., but I was OK with it and hopeful that we would have the X back within a month or so. I had heard that repairs can take longer than the average automobile. The rental from the insurance ran out a month ago (early June) so, I sighed and continued to wait ...... and wait ... and wait... Well, you get the point. So far we are at 2 1/2 months since the car made it to the bodyshop.

    The net of it is that Everyone, from the insurance adjuster to the bodyshop is blaming Tesla for the extended delays in getting parts. They claim zero info from Tesla about when to expect the parts or even a backorder ship date. Had I known about this earlier, I would have made different arrangements for my substitute SUV. It's fine Tesla - I forgive you for being shy on parts at this stage of the growth of the Company but not so much on being Top Secret - Need To Know on the parts information. Not what I expected from you.

    Will post updates here as news comes available.
     
  2. jareade

    jareade Supporting Member

    Joined:
    Jan 2, 2017
    Messages:
    167
    Location:
    Driving
    • Like x 2
    • Helpful x 1
  3. fixerny

    fixerny Member

    Joined:
    Jul 16, 2017
    Messages:
    5
    Location:
    Orange County CA
    Many Thanks jareade - Will send off an email to them now.
     
  4. Mrcook4590

    Mrcook4590 Member

    Joined:
    Feb 9, 2017
    Messages:
    70
    Location:
    Virginia
    Thank you! Just had someone back into me, so this is very useful!!
     
  5. jareade

    jareade Supporting Member

    Joined:
    Jan 2, 2017
    Messages:
    167
    Location:
    Driving
    Good luck to both of you and let us know how you make out. Hopefully the new system will greatly expedite your wait time, especially @fixerny because you've waited so long already.
     
    • Like x 1
  6. krazineurons

    krazineurons krazineurons

    Joined:
    May 24, 2016
    Messages:
    283
    Location:
    Redmond, wa
    I used the body shop program to expedite my parts request and coordinate with the body shop. Its crazy to know that you need a Tesla employee serving up as an advocate to tell Tesla parts team to speed up the delivery of Tesla parts of a customer's Tesla, but that's the reality and it works!
     
    • Like x 2
  7. Mrcook4590

    Mrcook4590 Member

    Joined:
    Feb 9, 2017
    Messages:
    70
    Location:
    Virginia
    You reminded me that I need to follow up with the body shop tomorrow. I sent them pictures via email with my contact info, and nothing. Maybe the person who normally deals with these things is on vacation or something. Who knows? Both repair places that are closest to me are over two hours away. I've been so busy running my kids to and fro that I lost track of this! I'm sure if it had been more damage I would be on it a little harder.
     
  8. elvira88

    elvira88 New Member

    Joined:
    Jul 31, 2017
    Messages:
    1
    Location:
    StL
    I'm so glad I checked here... had the most minor of fender benders and waiting on parts right now too. Thank you!
     
  9. fixerny

    fixerny Member

    Joined:
    Jul 16, 2017
    Messages:
    5
    Location:
    Orange County CA
    An update to my earlier post from last month - as of today - I have been in constant contact with Body Shop Support, my Insurer, the Shop and my Agent. Almost at the 4 month mark since the fender bender and no model X in my driveway.

    Car is still awaiting parts and Tesla support Finally admitted TODAY (after three emails from me over as many weeks) that indeed they have not yet shipped out the required part to complete the repair. No timetable was given - nor was any further detail about the part included in the reply email to me from Body Shop Support. Interestingly, I had asked in my email to Tesla if there was a specific individual supervisor or Manager to escalate this matter to, since the emails come back addressed as From "Body Shop Support" with no further contact info given. This question was not answered in their reply to me.

    Starting to become quite disappointed in Tesla's commitment to Owners - unfortunate and unnecessary. Body Shop Support should be candid when they are out of stock - parts on backorder etc. - Customers should NEVER be given the runaround or bad information to try and deflect the problem from Tesla. Not a good long term strategy.
     
  10. Darren Donovan

    Joined:
    Mar 25, 2013
    Messages:
    132
    Location:
    Central CA
    Man, those 400,000+ Model 3 owners will start a riot in Fremont if this keeps up.
     
  11. Hitman007

    Hitman007 Member

    Joined:
    May 15, 2016
    Messages:
    244
    Location:
    South Florida
    This is what I said on a post a few weeks ago and all the cheerleaders who drank the Tesla Kool Aid jumped on me. I still stand by my statement that Tesla will not suceed as an auto company if this nonsense continues. If people cant get parts they will stop buying their cars.
     
    • Like x 1
  12. wycolo

    wycolo Active Member

    Joined:
    May 16, 2012
    Messages:
    2,589
    Location:
    WY
    Why not just keep driving this car until the parts arrive??
    --
     
  13. fixerny

    fixerny Member

    Joined:
    Jul 16, 2017
    Messages:
    5
    Location:
    Orange County CA
    The falcon wing door wouldn't stay shut and I had no idea that the parts required would take forever and a day. According to the Tesla Certified/Authorized Body Shop (who I assumed would have a clue about this) the original estimate for repair completion was just less than a month - primarily due to slow parts support from Tesla.
     
  14. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    2,903
    Location:
    Hamilton
    Model-3 is a completely different beast. With the simplicity and scale of the Model-3, parts shouldn't be nearly as big an issue.
     
  15. wycolo

    wycolo Active Member

    Joined:
    May 16, 2012
    Messages:
    2,589
    Location:
    WY
    > The falcon wing door wouldn't stay shut and I had no idea that the parts required would take forever and a day. [fixerny]

    I've never seen a FWD in person but isn't there some way to rope it shut in case of latch failure?

    TM should issue yet another page at purchase stating buyer's right to 'take the car home after a minor collision' as opposed to the default: 'owner to yield to whatever whim' springs to mind of:

    1. tow operator
    2. insurance co
    3. Tesla Service

    There is nothing magical about repairing a Tesla - Everything Takes Forever.
    --
     

Share This Page