TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Waiting weeks for registration paperwork

Discussion in 'Model S: Ordering, Production, Delivery' started by grichard, Oct 26, 2015.

  1. grichard

    grichard Member De-Luxe

    Joined:
    Oct 2, 2015
    Messages:
    165
    Location:
    St. Louis, MO
    Picked up our MS 18 days ago.

    Still waiting for the paperwork that will allow us to register and title our car with Missouri. I spoke with them last week; they promised I'd have the paperwork by the end of the week, and that they'd call me with an update. Nope, and nope.

    If my temporary plates expire before I can register the car, I will be an unhappy camper.

    No idea why this should take so long. We didn't finance; we didn't trade a vehicle; the money disappeared from our checking account in a timely manner.

    Have other people had delays in getting their paperwork?
     
  2. BertL

    BertL Active Member

    Joined:
    Aug 19, 2015
    Messages:
    1,605
    Location:
    Carlsbad, CA
    I suspect requirements for paperwork, how they get processed, and ones expectations need to vary by State.

    In California, my paperwork was completed in full at time of delivery, the dealer (Tesla) then has to send in the physical signed docs (CA DMV requires them), and then after likely several weeks (CA DMV is infamous for being understaffed and not the speediest), my registration and plates will arrive in the mail to my home. Until then, my temporary registration taped to the front window my DS had put in place before I arrived on delivery day is all I need.

    I suggest you just keep pressure up with your Delivery Specialist if that is where your bottleneck is. Appears MO registration and licensing process is more involved than what owners have to deal with here in California. Good luck.
     
  3. grichard

    grichard Member De-Luxe

    Joined:
    Oct 2, 2015
    Messages:
    165
    Location:
    St. Louis, MO
    Basically they need to send us the Manufacturer's Statement of Origin.

    I take it, plus Missouri's other required stuff, to an office to get the title and plates.
     
  4. blanche

    blanche Member

    Joined:
    Jun 30, 2015
    Messages:
    100
    Location:
    Leesburg, Virginia
    Took 45 days for me to get my registration and plates. Turns out that the DS hands off to their internal DMV team, who in their infinite wisdom, mailed off the application to the DMV at Richmond, Va (our state capital) instead of just going to the local DMV and standing in line. After 30 days I called to complain and my DS overnighted another set of temp tags. Another week later I threw an uncharacteristic hissy fit over email and copied everyone I knew at Tesla including ownership. The DMV team basically fetched the application back from Richmond and walked it over to the local DMV office. Voila. Two days later, registration and tags showed up in the mail.

    I've leased/purchased 3 Porsches, two BMWs and an Audi in the last 10 years ... never once have I been given a vehicle with a temp tag. They all came with actual tags and registration. Tesla definitely needs to get their act in order. Quite the amateur hour I'd say.
     
  5. jct_4628

    jct_4628 Member

    Joined:
    Jul 16, 2014
    Messages:
    70
    Location:
    Wisconsin
    Mine took 25 days to get to me. 30 day temps was cutting it close, but it came.
     
  6. JenniferQ

    JenniferQ Member

    Joined:
    Sep 13, 2015
    Messages:
    974
    Location:
    San Diego, CA
    Well, it must vary a lot by state. In Texas we always get new cars with temp plate good for a couple of months until plates arrive, usually at the dealer, who then sends to us. CA also has the temp sticker in the front windshield for weeks before the plates arrive in the mail.
     
  7. CHG-ON

    CHG-ON Still in love after all these miles

    Joined:
    Jun 24, 2014
    Messages:
    2,766
    Location:
    Santa Cruz Mountains, USA
    Took four weeks in CA for me. But they emailed all that I needed in case I got pulled over...which I did. Damn!
     
  8. ndhaon91

    ndhaon91 Member

    Joined:
    Oct 5, 2015
    Messages:
    92
    Location:
    Denver, CO
    Remember that you are still legal 30 days PAST the expiration date of the temp tag. At least in Colorado.
     
  9. grichard

    grichard Member De-Luxe

    Joined:
    Oct 2, 2015
    Messages:
    165
    Location:
    St. Louis, MO
    In Missouri, I don't believe that that grace period exists. Oddly, though, the penalty seems to be a trivial surcharge on the registration paperwork.

    Still, I whined and pouted at them loudly yesterday, and they eventually gave me a Fedex tracking number. So in theory the stuff will arrive today...
     
  10. dalamchops

    dalamchops Member

    Joined:
    Jan 20, 2014
    Messages:
    131
    Location:
    lam
    mine's expired, my county told me i can't drive it until it's resolved, and tesla has told me to just keep driving it. This is ridiculous. This is our 4th straight delivery with huge problems.
     
  11. wilheldp

    wilheldp Member

    Joined:
    Jun 24, 2016
    Messages:
    141
    Location:
    Louisville, KY
    I really don't understand this process at all. In Kentucky, you are required to register a new vehicle within 15 days of bringing it into the state. The Cincinnati Tesla store gave me a temporary Ohio tag that is good for 45 days. My DS has told me a couple of times now that it takes 3 weeks for Tesla to send me the Manufacturer's Certificate of Origin, which is required to generate a Kentucky title and register the car.

    How could it possibly take 3 weeks to generate paperwork saying that they produced this car and it has a lien on it from Alliant? It only took them 5 weeks to manufacture and ship the car to me. Alliant had the loan paperwork generated, finalized and signed in a couple of hours. But it takes 3 effin' weeks to generate an MCO and FedEx it to me? This delay actually causes Tesla owners to break the law (i.e., not registering the car within 15 days of importing it into the state). Granted, it is a trivial law with minimal consequences, but the process should not be allowed to force owners to break any law.
     
  12. amallah

    amallah Member

    Joined:
    Apr 14, 2014
    Messages:
    48
    Location:
    Monkton, MD
    I had this problem too. Maryland temp tags last 45 days. I pinged my Delivery Associate at day 40 and said "hey, what gives" and they fedex'd it the next day. Based on my one anecdotal experience, I would guess that when you contacted them last week, they had completely forgotten and maybe MO needs a bit more lead time than MD did.
     
  13. wilheldp

    wilheldp Member

    Joined:
    Jun 24, 2016
    Messages:
    141
    Location:
    Louisville, KY
    The original posts in this thread were from October 2015. I just decided to Necropost instead of creating a new thread, since I wanted to complain about the same thing as the OP in this thread.
     

Share This Page