Wall charger question

[mcorf]

I’ve never had any issues with the wall charger and it always charges at 45 miles/hr at 48/48 as I have a 60 amp breaker. Today I was checking and it showed only 43/43. I stopped and restarted and it did the same thing. I shut the breaker off and restarted in about a minute and it went back to 48/48. Any ideas as to what happened ?

 

[jcanoe]

If it happens again contact Tesla via the app, have them verify that the Wall Connector has the latest firmware.

 

[MY-Y]

Double check that your charging limit on your car isn't set to 43. That'll cause what you are seeing in the app. That setting is on the car's charging screen.

 

[MY-Y]

My bad... it will show 43 of 48 of the car limit is set. 43 of 43 is strange indeed.

 

[mcorf]

If it happens again contact Tesla via the app, have them verify that the Wall Connector has the latest firmware.

How do I notify them via the app ?

 

[jcanoe]

How do I notify them via the app ?

I don't have a Wall Connector. I would use the app to schedule a service appointment. I would briefly describe the charging issue and attach the screen photo to the request. This may be something that Mobile Service can help to resolve. Just conjecture but the Tesla service center may be able to forward your request to an internal team that can perform a remote check of your Wall Connector for the latest firmware and update if required.

 

[mcorf]

Thanks. I’ll give it a try.