Wall Connecter Return Process

[AP997S]

I've sent two (2) emails to Tesla regarding my desire to return my Wall Connecter (ground terminal broke) I purchased (in June) it from them on-line. I tried to return it to my local Service Center but they can't take items purchased from Tesla on-line. What a joke.

I sent Tesla, via email, the required information (ie Order No., description of problem, etc etc) and requested a 'return authorization'; never got a reply.

Is there a phone number that I can call?

Thanks in advance for any help.

 

[user212_nr]

They take a long time, but they do eventually reply.

I served them with a credit card chargeback when they did not answer my emails. Just go to your bank and get things going if its been more than 7 days.

 

[steve841]

Dispute the charge ... you'll get someone's attention.

 

[lachambers]

Try this number.. 510-249-2490. Maybe option 2.

 

[AP997S]

FYI - I finally got an email w/ return shipping label after a couple of tries.

 

[VaxAce]

Dispute the charge ... you'll get someone's attention.

you would think so. I disputed a Tesla charge and they didn't answer amex -- so - yes - dispute the charge!