To save some fellow Tesla owners from some headache and money and time loss, I wanted to warn everyone to think twice before ordering a Dryerbuddy.
As you may already know, BSA electronics is a one-man shop. Nothing wrong with that, except that you have to pay upfront and then you have to wait months (he provides a calendar, but then misses that day by weeks and ignores your emails).
There is no customer service, no returns, no warranty, nothing. If something goes wrong he will "negotiate" with you to fix it. maybe you get lucky, maybe you don't. you have already paid full and you have no recourse.
After waiting for months for my order to arrive, I gave up and ordered a
neocharger arrives in 10 calendar days, looks much better than the ugly gray box, and has proper service, warranty, and returns. If he ever sends me my dryerbuddy, I am going to put it straight on eBay.
Don't get me wrong, I am all for the little guy standing on his own feet, but in this case, the quality of the service is very low, you can donate money to him if you want, but if you want good product and service, stay away from this company.
@Reza A. (Balto) I reviewed our email exchange and can't figure out why you are bashing a small company behind it's back, I worked with you and sent many responses to your emails, you seemed satisfied and pleasant to work with and now are claiming "There is no customer service, no returns, no warranty" all of which are untrue, why do you feel the need to damage my company? Your post is nearly identical to another you posted on another forum under Reza. This account (Balto) was created between the time period of emails between us, with only a few post, was this just to bash me? For transparency and for the group to evaluate here is a copy and past of our email exchange:
BSA Electronics
Mon 4/22/2019 11:40 PM
· Reza A
Dear Reza,
Thanks for the kind words, sorry to here of your family catching the Flu as well.
Your package was dropped off at USPS late tonight, it should be processed tomorrow with tracking updating later tomorrow. It cost me more but I sent it via USPS as a few of my Canadian customer have said the fees are lower and they don't charger a broker fee like UPS.
My sincerest apologizes for the delay. Thank you for your patience.
Cheers
Brad Apelgren
Owner - BSA Electronics
Business days: Mon – Fri, closed weekends and holidays
Facebook page: http://tinyurl.com/bsa101
My online store: https://www.bsaelectronics.com
My org. PDF catalog: http://tinyurl.com/bsaelectronics
From: Reza A <reza@****.net>
Sent: Thursday, April 18, 2019 7:08 AM
To: BSA Electronics
Subject: Re: Order #2292 confirmed
Hi Brad,
I did not receive your email below, but as long as our communication is open it is all fine.
We got hit with the flu as well. I hope the little ones are feeling better and your business trip went well. please let me know when you make the shipment because I need to arrange for customs clearance and payment on it.
Cheers,
Reza
On Wed, Apr 17, 2019 at 1:56 PM BSA Electronics <
[email protected]> wrote:
Dear Reza,
Please confirm you received the email below, I need to know if my emails are getting to you.
Cheers
Brad Apelgren
Owner - BSA Electronics
Business days: Mon – Fri, closed weekends and holidays
Facebook page: http://tinyurl.com/bsa101
My online store: https://www.bsaelectronics.com
My org. PDF catalog: http://tinyurl.com/bsaelectronics
From: BSA Electronics
Sent: Wednesday, April 17, 2019 1:53 PM
To: Reza A
Subject: Re: Order #2292 confirmed
Dear Reza,
Thanks for touching base, you must have missed my email on the 6th, please have a look in you spam folder, her is a copy and past of it:
BSA Electronics
Sat 4/6/2019 10:45 PM
·
reza@******.net
Greetings from BSA,
Your unit is coming along nicely. I had planned on completing and sending your order before my upcoming business trip. Unfortunately I have had a hard 2 weeks, everyone in the house is very sick including my three young children. This has slowed the process down. Rest assured your build is going well, it's just taking a little longer than expected. I am leaving on a Business trip today for a week and will be back Monday April 15th. I plan to ship your order by the end of that week. My sincerest apologizes for the delay. Thank you for your patience.
I know you had been waiting for a while so I upgraded your case to my new enclosure, a premium polycarbonate case with more mounting options and more room for future customization, it also features a premium aluminum cable gland.
Let me know how you like your unit once you receive it and get a chance to use it. Thank you so much for your business and support. My family and I really appreciate it!
Cheers
Brad Apelgren
Owner - BSA Electronics
Business days: Mon – Fri, closed weekends and holidays
Facebook page: http://tinyurl.com/bsa101
My online store: https://www.bsaelectronics.com
My org. PDF catalog: http://tinyurl.com/bsaelectronics
From: Reza A <reza@******.net>
Sent: Wednesday, April 17, 2019 4:26 AM
To: BSA Electronics
Subject: Re: Order #2292 confirmed
Hi Brad,
My order is now 10 days late, and you are not answering my emails. I am starting to get worried. is everything ok?
Regards,
Reza
On Wed, Apr 10, 2019 at 10:15 AM Reza A <
areza@******.com> wrote:
Good morning Brad,
Would you mind giving me an update to the status of my order below, please? Based on the calendar calculator provided, it should have been ready yesterday. I am not in a rush but wanted to make sure everything is in order.
Regards,
Reza
BSA Electronics
Sat 4/6/2019 10:45 PM
· reza@****.net;
Greetings from BSA,
Your unit is coming along nicely. I had planned on completing and sending your order before my upcoming business trip. Unfortunately I have had a hard 2 weeks, everyone in the house is very sick including my three young children. This has slowed the process down. Rest assured your build is going well, it's just taking a little longer than expected. I am leaving on a Business trip today for a week and will be back Monday April 15th. I plan to ship your order by the end of that week. My sincerest apologizes for the delay. Thank you for your patience.
I know you had been waiting for a while so I upgraded your case to my new enclosure, a premium polycarbonate case with more mounting options and more room for future customization, it also features a premium aluminum cable gland.
Let me know how you like your unit once you receive it and get a chance to use it. Thank you so much for your business and support. My family and I really appreciate it!
Cheers
Brad Apelgren
Owner - BSA Electronics
Business days: Mon – Fri, closed weekends and holidays
Facebook page: http://tinyurl.com/bsa101
My online store: https://www.bsaelectronics.com
My org. PDF catalog: http://tinyurl.com/bsaelectronics