Wall connector ordered 5 days ago, not yet shipped

[en9ine]

I ordered the Wall Connector (1457768-02-G) in January 20th, label was printed later that night, but it has not yet shipped out. Website indicates it’s in stock.

I know that it takes 2/3 days for something to actually leave the warehouse normally. But now that it’s been 5 days, I’m wondering if my order was lost in limbo without being shipped out?

I’ve emailed [email protected] (got an auto response about unusually large volume of emails and they’ll respond in 5 days). Also sent an inquiry via Tesla’s online form. And texted the SA who referred me back to the email.

Electrician is scheduled to come next week so I’m just trying to manage my expectations here. And I’m curious whether there are other ways of reaching customer service on accessory purchases, or advice on what to do. Not trying to do a credit card charge back because in the end I just need the wall connector.

Thanks.

 

[comanchepilot]

I ordered my mobile connector on Jan 14 - has not been shipped.

I sent a query to Online orders on Jan 22 - have not gotten a response.

Good thing I have other charging options - Tesla is just a miserable company to in contact with - their actual customer service just sucks.

 

[explosive0]

I ended up getting mine from BestBuy, and canceling my order from Tesla. My mobile connector took a while to arrive, and the fact that they ship via UPS Ground doesn't help, as it is generally slower than FedEx.

 

[en9ine]

Thanks.

Strangely, but not surprisingly, I had ordered the mobile connector with the same order as the wall connector—the wall connector shipped on the 23rd, but the wall connector did not.

I will probably just end up canceling from Tesla and ordering from Best Buy. At least I’ll get some points out of it.

 

[woolymammoth17]

Yep, it took 12 days before they shipped mine.

 

[ny888]

Ordered Mobile Connector on 1/13, shipped 1/26, estimated delivery 2/2. A full 3 weeks.

 

[fmcfad01]

Ordered from best buy, will see how it goes

 

[howardnj]

When I ordered mine a year ago it was out of stock but arrived two weeks later. The car took 256 days.

 

[Nen81]

I ordered the Wall Connector (1457768-02-G) in January 20th, label was printed later that night, but it has not yet shipped out. Website indicates it’s in stock.



I know that it takes 2/3 days for something to actually leave the warehouse normally. But now that it’s been 5 days, I’m wondering if my order was lost in limbo without being shipped out?



I’ve emailed [email protected] (got an auto response about unusually large volume of emails and they’ll respond in 5 days). Also sent an inquiry via Tesla’s online form. And texted the SA who referred me back to the email.



Electrician is scheduled to come next week so I’m just trying to manage my expectations here. And I’m curious whether there are other ways of reaching customer service on accessory purchases, or advice on what to do. Not trying to do a credit card charge back because in the end I just need the wall connector.



Thanks.

 

[Nen81]

Tesla wants to do everything over app and very bad on communication. They getting worst as day passes in quality and service.

 

[woolymammoth17]

I have contacted Tesla shop support for several issues with orders and have never received a reply but three times now I have received a survey asking how my support experience was. Lol. I guess the representatives are marking issues as completed without ever even responding.